Patient Experience Lead: Front Desk & Scheduling

Life Time, Inc.; Dallas (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Life Time, Inc. in Dallas seeks a Lead Wellness Coordinator to serve as the front-line contact for patients and visitors, ensuring a welcoming and efficient experience. You will manage front desk operations, scheduling, check-ins, and payments within the clinic’s EMR system.

Collaborating with Medical Providers and the care team, you help deliver patient-centered care, coordinate appointments, handle inquiries, and support administrative workflows to keep the clinic running smoothly.

Qualifications

• 4 years of experience in customer service, healthcare administration, or front desk roles.
• Experience with scheduling systems and EMR is a plus.
• Strong communication and organizational skills.

Responsibilities

• Greet patients and visitors at the front desk with a friendly, professional demeanor.
• Manage front desk operations and coordinate appointments using EMR.
• Answer calls, emails, and texts; schedule, reschedule, and confirm appointments.
• Support clinic operations and communication with care teams.

Skills

Communication skills

Organizational skills

Front desk management

CRM & scheduling tools

Confidentiality

Patient-centered care

Education

High school diploma

Associate/Bachelor's degree

Tools

EMR systems

Scheduling software

Job description

Life Time, Inc. in Dallas seeks a Lead Wellness Coordinator to serve as the front-line contact for patients and visitors, ensuring a welcoming and efficient experience. You will manage front desk operations, scheduling, check-ins, and payments within the clinic’s EMR system.

Collaborating with Medical Providers and the care team, you help deliver patient-centered care, coordinate appointments, handle inquiries, and support administrative workflows to keep the clinic running smoothly.