Patient Experience Lead - Front Desk & Care Team

Bangor Audiology and Waterville Audiology; Waterville (ME); On-site; USD 36,000 - 48,000; Full time

Job summary

Waterville Audiology is hiring a full-time, in-person Patient Care Coordinator (PCC) for our Waterville, Maine office. The PCC serves as the front-line patient experience leader, managing reception, check-in/check-out, patient flow, and daily front desk operations to ensure a welcoming, efficient visit.

This role supports the Patient Care Scheduling Coordinator, cross-training to cover during absences, a collaborative team environment, HIPAA compliance, and consistent, high-quality patient

Qualifications

• Experience in healthcare front desk or patient-facing roles preferred.
• Strong communication and interpersonal skills required.
• Ability to maintain patient confidentiality and HIPAA compliance.

Responsibilities

• Serve as the primary in-person point of contact for patients and visitors, ensuring a welcoming and efficient experience.
• Handle patient check-in and check-out, verify demographics and insurance information, and collect payments.
• Balance front desk transactions and maintain accurate financial documentation.

Skills

Customer service

HIPAA compliance

Communication skills

Organizational skills

Job description

Waterville Audiology is hiring a full-time, in-person Patient Care Coordinator (PCC) for our Waterville, Maine office. The PCC serves as the front-line patient experience leader, managing reception, check-in/check-out, patient flow, and daily front desk operations to ensure a welcoming, efficient visit.

This role supports the Patient Care Scheduling Coordinator, cross-training to cover during absences, a collaborative team environment, HIPAA compliance, and consistent, high-quality patient