Patient Experience Lead – Front Desk

Colorado In Motion; Derby (KS); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid Time Off

Parental Leave

401(k) with match

Structured onboarding

Job summary

Advanced Physical Therapy in Derby, Kansas, is seeking a full-time Front Desk Medical Receptionist. You will be the first voice patients hear and the face they see, handling check-in/out, scheduling, insurance verification, and calls to keep operations smooth.

The role emphasizes a warm, organized, and professional patient experience, with training provided and opportunities for growth within Confluent Health. Compensation ranges from $16 to $17 per hour.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer-facing or patient-facing experience.
• Ability to multitask and stay organized.
• Comfortable communicating on the phone with professionalism.
• Basic computer proficiency; willing to learn scheduling software/EMR.

Responsibilities

• Greet patients and create a welcoming first impression.
• Manage front desk operations: check-in/out, scheduling, insurance verification/authorization, calls.

Skills

Customer service

Multitasking

Phone communication

Computer skills

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Job description

Advanced Physical Therapy in Derby, Kansas, is seeking a full-time Front Desk Medical Receptionist. You will be the first voice patients hear and the face they see, handling check-in/out, scheduling, insurance verification, and calls to keep operations smooth.

The role emphasizes a warm, organized, and professional patient experience, with training provided and opportunities for growth within Confluent Health. Compensation ranges from $16 to $17 per hour.