Patient Experience Lead — Clinic Coordinator

Vida Integrated Health - Kirkland; Kirkland (WA); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Team-based care

Healthcare benefits

401(k) match

Wellness credits

Paid holidays

Paid time off

Job summary

Vida Integrated Health - Kirkland in Kirkland, WA is seeking a Patient Experience Coordinator to be the hub of the clinic and create an exceptional patient journey. You’ll welcome patients and coordinate schedules across providers and services to keep the clinic running smoothly.

You will manage calls, texts, and follow-ups with care, collect payments, verify insurance, and explain coverage. This fast-paced, team-driven role offers growth and impact.

Qualifications

• Excellent communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Experience with EMR systems is a plus.
• Healthcare or customer service background helpful but not required.

Responsibilities

• Greet and welcome patients, creating a positive first impression.
• Coordinate schedules across providers and services.
• Manage calls, texts, and follow-ups with clarity and care.
• Collect payments and explain financial expectations to patients.
• Verify insurance and explain coverage to patients.
• Ensure clinic flow remains organized and HIPAA compliant.
• Support the team in a high-performing clinic environment.

Skills

Communication skills

People skills

Organization

HIPAA knowledge

Job description

Vida Integrated Health - Kirkland in Kirkland, WA is seeking a Patient Experience Coordinator to be the hub of the clinic and create an exceptional patient journey. You’ll welcome patients and coordinate schedules across providers and services to keep the clinic running smoothly.

You will manage calls, texts, and follow-ups with care, collect payments, verify insurance, and explain coverage. This fast-paced, team-driven role offers growth and impact.