Patient Experience Coordinator

Vida Integrated Health - Kirkland; Kirkland (WA); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Team-based care

Healthcare benefits

401(k) match

Wellness credits

Paid holidays

Paid time off

Job summary

Vida Integrated Health - Kirkland in Kirkland, WA is seeking a Patient Experience Coordinator to be the hub of the clinic and create an exceptional patient journey. You’ll welcome patients and coordinate schedules across providers and services to keep the clinic running smoothly.

You will manage calls, texts, and follow-ups with care, collect payments, verify insurance, and explain coverage. This fast-paced, team-driven role offers growth and impact.

Qualifications

• Excellent communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Experience with EMR systems is a plus.
• Healthcare or customer service background helpful but not required.

Responsibilities

• Greet and welcome patients, creating a positive first impression.
• Coordinate schedules across providers and services.
• Manage calls, texts, and follow-ups with clarity and care.
• Collect payments and explain financial expectations to patients.
• Verify insurance and explain coverage to patients.
• Ensure clinic flow remains organized and HIPAA compliant.
• Support the team in a high-performing clinic environment.

Skills

Communication skills

People skills

Organization

HIPAA knowledge

Job description

Healthcare, Reimagined - Starts with you! At Vida Integrated Health, we’re redefining what healthcare feels like—more human, more connected, and built around real relationships. As a Patient Experience Coordinator, you’re not just at the front desk—you’re the first impression, the connector, and the energy of the clinic. You help patients feel seen, supported, and confident in their care from the moment they walk in. If you’re someone who thrives in a fast-paced environment, enjoys connecting with people, and wants a role where you can grow and make an impact—this is for you. Why People Love Working at Vida Team-based, collaborative care (you’re never doing this alone) Real growth opportunities across multiple clinics A company focused on innovation and better patient care A culture built on teamwork, humility, and continuous growth Generous + flexible paid time off Paid holidays Full benefits (medical, dental, vision, life insurance, and more) Internal Annual Wellness Credits ($2,000 to be used on services) Product & supplement discounts 401(k) with employer match Schedule: Full-time. Tuesday - Friday 9:30 am - 6:30 pm Saturday 7:30 am - 2:30 pm Responsibilities: You’ll be the hub of the clinic , helping everything run smoothly while creating an exceptional patient experience. Welcome patients and create a positive, professional first impression Coordinate schedules across multiple providers and services Manage calls, texts, and follow-ups with clarity and care Collect payments and guide patients through financial expectations Verify insurance and confidently explain coverage- the difference between copay/DED plans Keep clinic flow organized and efficient Follow HIPAA guidelines Support your team and contribute to a high-performing clinic environment Qualifications: What We’re Looking For Strong communication and people skills Highly organized with attention to detail Comfortable multitasking in a fast-paced environment Positive, team-first mindset Confidence in discussing insurance and payments with patients Quick learner who takes initiative Comfortable with computers and systems (EMR experience is a plus) Experience in healthcare or customer service is helpful, but not required Compensation: $22 - $25 hourly

• You’ll be the hub of the clinic, helping everything run smoothly while creating an exceptional patient experience.
• Welcome patients and create a positive, professional first impression
• Coordinate schedules across multiple providers and services
• Manage calls, texts, and follow-ups with clarity and care
• Collect payments and guide patients through financial expectations
• Verify insurance and confidently explain coverage- the difference between copay/DED plans
• Keep clinic flow organized and efficient
• Follow HIPAA guidelines
• Support your team and contribute to a high-performing clinic environment