Patient Experience & Scheduling Specialist

EvergreenHealth; Kirkland (WA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, vision and dental insurance

Tuition assistance

Paid Time Off/Vacation

Job summary

EvergreenHealth is looking for a dedicated Customer Service Coordinator in Kirkland, WA. This position serves as the first point-of-contact for patients in a dynamic call center environment, coordinating patient care and managing various responsibilities like scheduling, insurance verification, and call management. Candidates should have a high school diploma and 1 year of customer service experience. Strong communication skills and the ability to manage multiple tasks in a fast-paced environment are essential. Benefits include medical insurance, flexible spending accounts, and tuition assistance.

Qualifications

• 1 year of experience in a customer service role.
• Strong written communication skills.
• Ability to prioritize multiple tasks.

Responsibilities

• Coordinates patient scheduling to optimize provider schedules.
• Requests and confirms interpreter services.
• Manages multi-line telephone system.

Skills

Customer service skills

Interpersonal communication

Problem solving

Keyboarding skills

Active listening

Education

High School diploma or equivalent

Tools

Electronic Medical Record (EMR), Epic

Windows-based software

Job description

EvergreenHealth is looking for a dedicated Customer Service Coordinator in Kirkland, WA. This position serves as the first point-of-contact for patients in a dynamic call center environment, coordinating patient care and managing various responsibilities like scheduling, insurance verification, and call management. Candidates should have a high school diploma and 1 year of customer service experience. Strong communication skills and the ability to manage multiple tasks in a fast-paced environment are essential. Benefits include medical insurance, flexible spending accounts, and tuition assistance.