Guest Relations Assistant PRN

Reynolds Memorial Hospital, Inc.; Glen Dale (WV); On-site; USD 30,000 - 40,000; Full time

Job summary

RMH Reynolds Memorial Hospital is seeking a Guest Relations Assistant to maximize patient and community satisfaction by providing accurate information and facilitating access to services. The role requires professionalism, excellent communication, and the ability to manage time and delegate tasks effectively.

The position emphasizes patient interaction, adherence to hospital policies, and the capacity to navigate multiple departments to support timely care and service delivery.

Qualifications

• High school diploma or equivalent is required.
• One year of experience with face-to-face customer service interactions.

Responsibilities

• Demonstrates behavior consistent with WVU Medicine values and policies.
• Screens patients, visitors, and vendors before entry into the facility and directs to appropriate locations of service.
• Works in an anonymous environment with minimal supervision.
• Demonstrates critical thinking in activating Hospital Emergency Response in emergent situations.
• Utilizes resources to address conflicts with composure and effective resolution.

Skills

Communication skills

Guest relations

Professional appearance

Time management

Education

High school Diploma or equivalent

Job description

Welcome! We’re excited you’re considering an opportunity with us! Below, you’ll find other important information about this position.

Guest Relations Assistant maximizes patient, family physician, and community satisfaction by obtaining and communicating accurate information while understanding the interconnectivity of departments.

Minimum Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE

• High school Diploma or equivalent.

Experience

• One (1) year experience with face-to-face communication with customer service interactions.

CORE DUTIES AND RESPONSIBILITIES

• Demonstrates behavior consistent with WVU Medicine – Values, Mission, Vision and Operational Model. Abides by the Standards of Performance, Dress Code, and all applicable hospital policies.
• Responsible for the screening of all patients, visitors, vendors before entry into the facility and directing to the appropriate locations of service.
• Works in an anonymous environment with minimal supervision.
• Demonstrates critical thinking in activating Hospital Emergency Response in emergent situations.
• Identifies and utilizes the appropriate resources to deal with conflict, while demonstrating the competency of composure and command skills to ensure timely resolution to issues presented.
• Demonstrates ability to perform and completes yearly competencies.
• Knowledge of or willing to learn locations and an overview of the departments of the organization.

WORKING ENVIRONMENT

• Cognizant of environmental factors, infection control issues and maintains a safe environment.

Skills And Abilities

• Must maintain a professional appearance while demonstrating exceptional communication skills (i.e. verbal, non-verbal and listening).
• Ability to be scheduled for work based on operational needs of the hospital.
• Possesses the ability to deal tactfully and harmoniously with guests.
• Must be highly motivated, dependable and organized
• Must be able to demonstrate good judgment, maturity and a tactful, assertive personality
• Ability to establish good communication with patients, family members, staff members and the community
• Possess the ability to mentor and train employees to job duties
• Demonstrates knowledge of and follows correct chain of command in handling challenges and issues, including crisis situations
• Ability to organize and prioritize time and tasks to achieve a well-coordinated work effort and to effectively meet work schedules including an ability to integrate multiple factors which may have an impact on patient care
• Knowledge of Medical Terminology.
• Basic Computer Skills.

Additional Job Description

Scheduled Weekly Hours

0

Exempt/Non-Exempt

Shift

United States of America (Non-Exempt)

Company

RMH Reynolds Memorial Hospital

Cost Center

545 RMH Patient Access

Address

800 Wheeling Avenue Glen Dale West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.