Patient Experience Front Office Specialist (Optometry)

EyeCare Partners LLC; Glendale (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

401k matching

Paid time off

Paid holidays

Maternity leave

Competitive pay

Employee discounts

Job summary

Nationwide Vision seeks a Front Office Specialist to be the first point of contact, ensuring a world class Total Patient Experience. You will handle check-ins/outs, scheduling, and payments while supporting clinicians and staff in a busy optical clinic.

The role requires 1+ year in customer-facing work, high school diploma, and proficiency with office software. Availability to work varied shifts and maintain HIPAA compliance is expected.

Qualifications

• Previous medical office experience preferred; previous optometry and/or ophthalmology experience strongly preferred
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule
• Double check insurance authorizations to ensure completion and build accurate flow sheets
• Check out patients and collect correct payments according to procedures
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service
• Complete daily reconciliations / close day / countdown cash drawer
• Comply with all company policies and procedures, including HIPAA
• General office duties and cleaning to be assigned by the manager

Skills

Customer service

Communication

Professionalism

Education

High School Diploma or GED

Tools

Microsoft Excel

Word

PowerPoint

Outlook

Job description

Nationwide Vision seeks a Front Office Specialist to be the first point of contact, ensuring a world class Total Patient Experience. You will handle check-ins/outs, scheduling, and payments while supporting clinicians and staff in a busy optical clinic.

The role requires 1+ year in customer-facing work, high school diploma, and proficiency with office software. Availability to work varied shifts and maintain HIPAA compliance is expected.