Patient Experience Front Office Specialist

EyeCare Partners; Topeka (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

EyeCare Partners in Topeka, Kansas is looking for a Front Office Specialist to act as the first point of contact for patients. You will ensure a smooth check-in/out experience and provide administrative support while maintaining a high level of service.

The ideal candidate has prior medical office experience, excels in communication, and is proficient in Microsoft applications. Responsibilities include managing patient flow, answering phones, collecting payments, and maintaining company policies.

Qualifications

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or equivalent combination of education and experience.
• Must provide proof of identity and right to work in the United States.

Responsibilities

• Embrace and execute Total Patient Experience to build relationships with patients.
• Answer phones and assure prompt, courteous service.
• Check out patients and collect payments according to procedures.
• Manage patient flow and ensure communication.
• Comply with all company policies, including HIPAA.

Skills

Customer service skills

Attention to detail

Communication skills

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

EyeCare Partners in Topeka, Kansas is looking for a Front Office Specialist to act as the first point of contact for patients. You will ensure a smooth check-in/out experience and provide administrative support while maintaining a high level of service.

The ideal candidate has prior medical office experience, excels in communication, and is proficient in Microsoft applications. Responsibilities include managing patient flow, answering phones, collecting payments, and maintaining company policies.