Patient Experience Specialist, Eye Care Office

EyeCare Partners LLC; Phoenix (AZ); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off

Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Descrizione del lavoro

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact, setting the tone for a world class Total Patient Experience. You will perform essential administrative duties to ensure smooth check-in/out for patients.

The role requires strong customer service skills, with at least 1 year interacting with patients, and familiarity with office software. Office hours are Monday–Friday, with some flexibility to accommodate locations, and a comprehensive benefits package is

Competenze

• Previous medical office experience preferred; previous optometry and/or ophthalmology experience strongly preferred
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Mansioni

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule
• Double check insurance authorizations to ensure completion and build accurate flow sheets
• Check out patients and collect correct payments according to procedures
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service
• Complete daily reconciliations / close day / countdown cash drawer
• Comply with all company policies and procedures, including HIPAA
• General office duties and cleaning to be assigned by the manager

Conoscenze

Customer service

Communication

Multitasking

Formazione

High School Diploma or GED

Strumenti

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Descrizione del lavoro

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact, setting the tone for a world class Total Patient Experience. You will perform essential administrative duties to ensure smooth check-in/out for patients.

The role requires strong customer service skills, with at least 1 year interacting with patients, and familiarity with office software. Office hours are Monday–Friday, with some flexibility to accommodate locations, and a comprehensive benefits package is