Patient Experience & Front Office Specialist

Allevio Care; Tooele, Northern (UT, KY); Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Company holidays

Job summary

Allevio Care, LLC is seeking a Patient Experience Specialist to manage patient check-in/check-out, schedule appointments, and handle inquiries in a medical office setting. The role emphasizes delivering a welcoming environment and accurate data entry for demographics and insurance information.

The position requires at least one year of medical front office experience and solid understanding of insurance benefits, ICD-10 and CPT coding, with strong communication skills across phone, email, and in

Qualifications

• One year or more of medical front office experience.
• Demonstrated understanding of medical insurance benefits and ability to explain benefits to patients.
• Demonstrated attention to detail.
• Ability to work quickly with high accuracy.
• Friendly and welcoming demeanor.
• Ability to collect money due from patients.
• Understanding of ICD 10 and CPT coding and modifiers.
• Ability to communicate clearly by telephone, in writing and in person.
• Willingness to take on any task assigned.
• Dedication to integrity, accountability and respect.

Responsibilities

• Always exhibits professional behavior.
• Smiles and helps patients feel comfortable. Provides a great patient experience.
• Welcome and check in patients.
• Answer phones, schedule patient appointments and surgeries, send appointment reminders and follow-ups through calls or emails. Check patient pop/hush mail.
• Collect copays and other fees and perform proper money handling tasks (Total daily deposits, make copies of receipts, fill out daily deposit log).
• Confirming and entering patients’ demographics and insurance information.
• Print fee tickets, visit update sheets, lab reports, and other paper documents. Handles references, medical records and will mail/fax documents as necessary.
• Check patients out, make return appointments, and collect payment for any services or products received.
• Answer questions posed by patients and educate them on products or services they receive. Provide after-care instructions if applicable.
• Work as a team and provide overall support for the physicians and other office staff.

Skills

Front office experience

Medical billing/insurance

Attention to detail

Clear communication

ICD-10 CPT coding

Customer service

Team collaboration

Problem solving

Job description

Allevio Care, LLC is seeking a Patient Experience Specialist to manage patient check-in/check-out, schedule appointments, and handle inquiries in a medical office setting. The role emphasizes delivering a welcoming environment and accurate data entry for demographics and insurance information.

The position requires at least one year of medical front office experience and solid understanding of insurance benefits, ICD-10 and CPT coding, with strong communication skills across phone, email, and in