Patient Experience & Front Office Specialist

Southern Orthocare; Knoxville (TN); In loco; USD 32.000 - 48.000; Tempo pieno

Descrizione del lavoro

Southern Orthocare is seeking a Patient Service Representative to act as the frontline contact for patients, referrals, and providers. The role requires delivering exceptional service with empathy, accuracy, and a proactive approach to scheduling, documentation, and adherence to processes.

You will coordinate intake, manage the front office, and support case progression with care for patients and stakeholders.

Competenze

• Experience in patient service or front desk in healthcare.
• Strong organizational skills and attention to detail.
• Excellent communication and empathy.
• Familiarity with medical software is a plus.

Mansioni

• Front office management to ensure efficient patient flow.
• Patient intake and care with friendly service.
• Phone management and call routing.
• Scheduling within 24 hours of script or product ready.
• Ensure documentation and compliance in records.
• Case management and follow-up with stakeholders.

Conoscenze

Front office management

Patient service attitude

Communication skills

Detail-oriented

Multi-tasking

Phone etiquette

Scheduling

Descrizione del lavoro

Southern Orthocare is seeking a Patient Service Representative to act as the frontline contact for patients, referrals, and providers. The role requires delivering exceptional service with empathy, accuracy, and a proactive approach to scheduling, documentation, and adherence to processes.

You will coordinate intake, manage the front office, and support case progression with care for patients and stakeholders.