Patient Experience & Front Office Specialist

The-Wright-Centers-For-Community-Health-and-Graduate-Medical-Education; Jermyn (Lackawanna County); On-site; USD 36,000 - 46,000; Full time

Job summary

The Wright Center for Community Health and Graduate Medical Education in Lackawanna County, PA seeks a Clinical Administrative Assistant to be the first point of contact for patients and visitors, delivering high-quality customer service in a fast-paced health center setting.

The role supports front-office operations, schedules appointments, registers patients, handles insurance details, and assists with EMR entries while upholding HIPAA and confidentiality.

Qualifications

• Minimum High School Diploma or GED required.
• Bilingual abilities are highly desired.
• Proficient computer skills and attention to detail.

Responsibilities

• Greet patients and visitors as the first point of contact.
• Schedule patient appointments and follow-ups.
• Register patients and collect demographic information for UDS.
• Verify insurance information and collect copays.
• Manage patient records in the EMR system.
• Answer phone calls and route messages; provide front-office support.
• Ensure HIPAA compliance and confidentiality.
• Assist in rotating extended hours when needed.

Skills

Bilingual (English/Spanish)

Proficient computer skills

Customer service oriented

Strong communication skills

Education

High School Diploma or GED

Tools

EMR systems

Job description

The Wright Center for Community Health and Graduate Medical Education in Lackawanna County, PA seeks a Clinical Administrative Assistant to be the first point of contact for patients and visitors, delivering high-quality customer service in a fast-paced health center setting.

The role supports front-office operations, schedules appointments, registers patients, handles insurance details, and assists with EMR entries while upholding HIPAA and confidentiality.