Dental Front Office Pro: Patient Care & Flexible Hours

The-Wright-Centers-For-Community-Health-and-Graduate-Medical-Education; Scranton (Lackawanna County); On-site; USD 34,000 - 42,000; Full time

Job summary

The Wright Center for Community Health and Graduate Medical Education is seeking a Dental Administrative Assistant to serve as the first point of contact for patients and visitors. The role supports front-office duties in a fast-paced health center, ensuring accurate patient data, efficient scheduling, and compliant insurance processing.

Responsibilities include handling appointments, registering patients, validating insurance, collecting copays, scanning records into the EMR, and supporting

Qualifications

• High school diploma or GED required.
• 1–2 years front-office experience in a high-volume medical practice desirable.
• Bilingual highly desired.
• Proficient computer skills and EMR proficiency.

Responsibilities

• Schedule patient appointments and follow-up visits.
• Register patients and capture demographic information for annual reporting.
• Verify insurance information and explain copays and coverage.
• Collect copays at time of visit and manage cash accounts.
• Scan patient records into the EMR and create EMR triages.
• Answer and return phone calls; switch phones to night/weekend service.
• Assist with front-office duties while adhering to HIPAA rules and regulations.
• Support extended hours rotations and cross-cover other locations.

Skills

Customer service

Bilingual

Multitasking

HIPAA compliance

Interpersonal skills

Education

High School Diploma/GED

Tools

EMR software

Job description

The Wright Center for Community Health and Graduate Medical Education is seeking a Dental Administrative Assistant to serve as the first point of contact for patients and visitors. The role supports front-office duties in a fast-paced health center, ensuring accurate patient data, efficient scheduling, and compliant insurance processing.

Responsibilities include handling appointments, registering patients, validating insurance, collecting copays, scanning records into the EMR, and supporting