Patient Experience Front Desk Coordinator

The Wright Center for Graduate Medical Education; Scranton (Lackawanna County); On-site; USD 32,000 - 42,000; Full time

Job summary

The Wright Center for Community Health in Scranton, PA is seeking a Clinical Administrative Assistant (CAA) to be the first point of contact for patients and visitors. You will provide high-quality customer service in a fast-paced health center front office and perform essential administrative duties.

The role involves scheduling, patient registration, insurance verification, EMR data entry, billing support, and helping patients understand available programs while maintaining HIPAA compliance

Qualifications

• High school diploma or GED required.
• Previous front-office experience in a medical setting preferred.
• Bilingual abilities are highly desired.

Responsibilities

• Schedule patient appointments and follow-up visits.
• Register patients and collect demographic information.
• Verify insurance and assist with prior authorizations.
• Enter data into the EMR and manage records.

Skills

Customer service

EMR familiarity

Bilingual

Attention to detail

Education

High School Diploma/GED

Tools

EMR software

Job description

The Wright Center for Community Health in Scranton, PA is seeking a Clinical Administrative Assistant (CAA) to be the first point of contact for patients and visitors. You will provide high-quality customer service in a fast-paced health center front office and perform essential administrative duties.

The role involves scheduling, patient registration, insurance verification, EMR data entry, billing support, and helping patients understand available programs while maintaining HIPAA compliance