Dental Front Office Specialist — Patient Care & Scheduling

The Wright Center; Scranton (Lackawanna County); On-site; USD 32,000 - 42,000; Full time

Job summary

The Wright Center in Scranton, PA seeks a Dental Administrative Assistant to be the first point of contact for patients and visitors. You will deliver exceptional customer service and support a fast-paced dental front office, ensuring accurate data capture and smooth patient flow.

Responsibilities include scheduling appointments, registering patients, managing EMR records, handling insurance verifications and copays, and assisting with authorization requirements.

Qualifications

• High school diploma or GED required.
• 1-2 years front-office experience in a high-volume medical practice.
• Bilingual preferred.
• Proficient computer and EMR skills.
• Strong confidentiality and attention to detail.

Responsibilities

• Greet patients and visitors as the initial contact.
• Schedule appointments and follow-up visits.
• Register patients and collect demographic information for records.
• Verify insurance information and handle copays.
• Manage patient records in the EMR system.
• Answer and route calls; switch to night/weekend service as needed.
• Maintain HIPAA compliance and professional communication.

Skills

Front-office exp

EMR proficiency

Bilingual

HIPAA compliance

Customer service

Computer skills

Education

High school diploma/GED

Tools

EMR systems

Job description

The Wright Center in Scranton, PA seeks a Dental Administrative Assistant to be the first point of contact for patients and visitors. You will deliver exceptional customer service and support a fast-paced dental front office, ensuring accurate data capture and smooth patient flow.

Responsibilities include scheduling appointments, registering patients, managing EMR records, handling insurance verifications and copays, and assisting with authorization requirements.