Clinical Administrative Assistant, Behavioral Health

The Wright Center; Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Job summary

The Wright Center is seeking a Behavioral Health Administrative Assistant to act as the first contact for patients and visitors. You will deliver high customer service in a fast-paced front-office setting, handling scheduling, registrations, insurance verifications, and EMR duties.

Responsibilities include patient intake/outtake, copay collection, cash account management, and coordination across locations while ensuring HIPAA compliance and accurate documentation.

Qualifications

• Minimum Qualifications of a High School Diploma/GED.
• Previous front-office experience (1-2 years) in a high-volume medical practice desirable.
• Bilingual highly desired.
• Proficient computer skills and EMR familiarity.
• Ability to adapt to changing priorities while maintaining confidentiality.

Responsibilities

• Schedule patient appointments and follow-up visits.
• Register patients and capture demographics for annual UDS reporting.
• Verify insurance information and explain copays/coverage.
• Intake and check-out of patients; manage cash accounts.
• Scan records into the EMR and create triages.
• Answer and route phone calls; handle after-hours coverage.
• Ensure HIPAA compliance and patient confidentiality.
• Cross-cover across locations and service lines as needed.
• Provide information on Sliding fee, GFE, and available programs.

Skills

Customer service

Front-office experience

Adaptability

Communication skills

Attention to detail

Professionalism

Teamwork

Punctuality

Bilingual

HIPAA compliance

Work independently

Education

High School Diploma/GED

Tools

EMR system

EOS model

Microsoft Office

Job description

POSITION SUMMARY

The Behavioral Health Administrative Assistant serves as the initial point of contact for patients and visitors. The Behavioral Health Administrative Assistant delivers the high standard of customer service necessary to maintain the overall patient experience and is responsible for various health center front-office administrative responsibilities as outlined below. The health center front-office is a high-intensity, fast paced environment, with critical impact on health center efficiency.

REPORTING RELATIONSHIPS

This position reports to the Behavioral Health Manager. No other roles report to this position.

ESSENTIAL JOB DUTIES AND FUNCTIONS

While living and demonstrating our Core Values, the BH Clinical Administrative Assistant will:

• Schedule patient appointments and follow-up visits


• Register patients and play key role of capturing patient demographic information needed for annual UDS report


• Comply with Red Flag Rules for photo identification


• Intake and check out of patients


• Manage patient information in the Electronic Health Records system


• Understanding of multiple insurance dynamics including copays, coverage, navigation


• Verify insurance information from patients


• Comply with commercial and Medicaid insurance plan rules for services requiring prior authorization


• Ensure copays are collected at time of visit


• Perform cash account management activities


• Provide self-pay patients with options to pay for services


• Obtain Medicare ABN for non-covered services


• Ensure patients understand health center resources and available programs: Sliding fee discount program; Good Faith Estimate (GFE); Outreach & Enrollment programs; Language services; After hours coverage


• Ensure compliance in the following areas: Availability and location of SDS binder; Availability and location 990 binders for all TWC entities; Understanding role and responsibilities in an emergency to help coworkers and patients to safety


• Scan patient records into the EMR


• Create triages within the EMR system


• Mail and receive new patient information packets


• Answer and return phone calls


• Switch phones to night/weekend service


• Always adhere to all HIPAA rules and regulations


• Participate in rotation of extended access hours including late nights, weekends and holidays


• Cross coverage of other locations and service lines for continued support and access for patients


• Perform other duties as assigned

Requirements

• Meet The Wright Center for Community Health and its affiliated entity The Wright Center for Graduate Medical Education EOS© People Analyzer Tool


• Buy in and experience working in the EOS® model (strongly preferred)


• Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride


• Minimum Qualifications of a High School Diploma/GED


• Previous front-office experience (1-2 years) in a high-volume medical practice desirable


• Ability to adapt to changing priorities


• Ability to maintain accuracy and compliance with detailed-oriented responsibilities


• Ability to maintain strict confidentiality


• Bilingual highly desired


• Proficient computer skills


• Proven proficiency of technology and EMR workflows at the end of orientation


• Must be reliable and punctual


• Must have attention to detail


• Must be able to perform effectively in a fast-paced environment with many changing priorities


• Must be professional and customer service oriented to deliver quality excellent care


• Ability to work independently and with a team


• Professional written and verbal communication and interpersonal skills


• Willingness to work a flexible schedule