Patient Experience Front Desk Specialist

The-Wright-Centers-For-Community-Health-and-Graduate-Medical-Education; Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Job summary

The Wright Center for Community Health and Graduate Medical Education seeks a Clinical Administrative Assistant to be the first point of contact for patients and visitors. The role supports front-office operations in a fast-paced health center, delivering high-quality customer service and handling routine administrative tasks with HIPAA compliance.

Responsibilities include scheduling, patient intake, EMR data entry, insurance verification, and patient education about available programs.

Qualifications

• Front-office experience in a medical setting is desirable.
• Ability to maintain accuracy and confidentiality with patient data.
• Proficient computer skills and willingness to learn EMR workflows.

Responsibilities

• Schedule patient appointments and follow-up visits.
• Register patients and capture demographic information for annual UDS report.
• Manage patient information in the EMR system.
• Verify insurance information and assist with copays.
• Ensure copays are collected at time of visit and manage cash accounts.
• Answer and route phone calls; switch to night/weekend service as needed.
• Provide patient resources and information about programs and language services.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma/GED

Tools

EMR systems

Microsoft Office

Job description

The Wright Center for Community Health and Graduate Medical Education seeks a Clinical Administrative Assistant to be the first point of contact for patients and visitors. The role supports front-office operations in a fast-paced health center, delivering high-quality customer service and handling routine administrative tasks with HIPAA compliance.

Responsibilities include scheduling, patient intake, EMR data entry, insurance verification, and patient education about available programs.