Patient Experience & Front Office Specialist

Kids for the Future; Indianapolis (IN); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Bonus potential

Paid training

Medical, dental, and vision benefits

Paid time off and holidays

401(k)

Career advancement

Team environment

Job summary

Urgent Dental Center & Family Dentistry in Indianapolis is seeking a dynamic Business Assistant who thrives in a fast-paced, patient‑focused environment. You will be the first impression, guiding patients through intake, scheduling, and payment processes with professionalism and empathy.

The role emphasizes excellent customer service, clear communication, and teamwork. You will learn front-office workflows, verify insurance, present treatment plans, and help patients explore financial options to

Qualifications

• Exceptional customer service and communication skills.
• Positive attitude and genuine passion for helping patients.
• Ability to discuss treatment plans, finances, and payment options.
• Strong organizational skills and attention to detail.
• A true team player willing to support the office and patients.

Responsibilities

• Welcome every patient with professionalism and urgency.
• Answer calls promptly with outstanding customer service.
• Manage provider schedule by handling openings, cancellations, and confirmations.
• Follow front-office workflows and standard operating procedures.
• Ensure all required electronic forms are completed before appointments.
• Verify treatment consents and insurance benefits; explain financial responsibility.
• Present treatment plans with confidence and compassion.
• Offer financial solutions to help patients move forward with care.
• Schedule follow-ups to support continuity of care.
• Collect payments and maintain accurate patient accounts.
• Maintain patient privacy and collaborate with the team.

Skills

Customer service

Communication

Organization

Multitasking

Team player

Job description

Urgent Dental Center & Family Dentistry in Indianapolis is seeking a dynamic Business Assistant who thrives in a fast-paced, patient‑focused environment. You will be the first impression, guiding patients through intake, scheduling, and payment processes with professionalism and empathy.

The role emphasizes excellent customer service, clear communication, and teamwork. You will learn front-office workflows, verify insurance, present treatment plans, and help patients explore financial options to