Dental Front Office & Scheduling Specialist

West-10th-Dental-Group; Indianapolis (IN); On-site; USD 38,000 - 54,000; Full time

Job summary

West-10th-Dental-Group in Indianapolis seeks a Business Associate to support daily dental practice operations, scheduling, and patient services. You will verify insurance, assist with patient billing, and contribute to a courteous, efficient patient experience.

The role emphasizes teamwork, accurate posting of charges, and supporting a productive schedule for clinicians, with an emphasis on high-quality patient care.

Qualifications

• High school diploma or equivalent.
• G Suite proficiency.
• CPR certification.
• 1–3 years of experience in a dental office.
• Familiarity with Microsoft Office, Open Dental, and scanners.

Responsibilities

• Personally contribute to a culture that delivers an exceptional patient experience for every patient, every time.
• Ensure the telephone is answered in a timely and professional fashion.
• Help ensure efficient and profitable operations by seeking patient referrals, maintaining equipment, utilizing supplies cost-effectively, and posting patient charges accurately.
• Ensure all insurance is verified and communicated to clinical staff and patients.
• Ensure all financial obligations are communicated with the patient and properly noted for each procedure.
• Ensure all accounts are properly credited when payment is received.
• Follow scheduling guidelines to ensure a manageable and profitable schedule for the dentist and hygienists.
• Promote a 'team first' attitude by demonstrating positive and caring relationships and communication with coworkers.
• Actively participated in a recall program to ensure goals are achieved.

Skills

Customer service

Scheduling

Communication

Team collaboration

Education

High school diploma or equivalent

CPR

Associate or Bachelor's Degree

Tools

G Suite

Microsoft Office Suite

Open Dental

Scanner

Job description

West-10th-Dental-Group in Indianapolis seeks a Business Associate to support daily dental practice operations, scheduling, and patient services. You will verify insurance, assist with patient billing, and contribute to a courteous, efficient patient experience.

The role emphasizes teamwork, accurate posting of charges, and supporting a productive schedule for clinicians, with an emphasis on high-quality patient care.