Patient Experience Front Office Specialist

Midwaycare; Florida; In loco; USD 22.000 - 33.000; Tempo pieno

Descrizione del lavoro

Midway Specialty Care Center is seeking a Front Office Assistant to support patient check-in/check-out, registration, scheduling, and insurance verification in a HIV/hepatitis, STI, and other infectious disease specialty clinic. This on-site role emphasizes patient experience, confidentiality, and efficient clinic operations.

You will collaborate with providers and medical staff, maintain EMR accuracy, and assist with back-office tasks as needed to ensure smooth patient flow and high-quality

Competenze

• High school diploma or equivalent required.
• Experience in medical front-office, patient registration, scheduling, or healthcare administrative role preferred.
• Strong customer service skills and ability to interact professionally with patients from diverse backgrounds.
• Knowledge of medical terminology and HIPAA confidentiality practices.

Mansioni

• Welcome patients and visitors professionally, maintain a welcoming and confidential environment.
• Manage patient arrivals, confirm appointments, and coordinate follow-up scheduling.
• Verify and update patient demographics, contact and insurance information in EMR.
• Schedule, confirm, reschedule, and coordinate patient appointments and referrals.
• Communicate patient financial responsibilities and collect copayments when required.
• Enter and maintain patient information accurately in the EMR system.
• Collaborate with providers and clinic leadership to support patient flow and coordination.
• Assist with referrals, records requests, and reminders to support continuity of care.

Conoscenze

Customer service

Data entry

Medical terminology

HIPAA compliance

Formazione

High school diploma

Strumenti

EMR systems

Electronic scheduling

Descrizione del lavoro

Midway Specialty Care Center is seeking a Front Office Assistant to support patient check-in/check-out, registration, scheduling, and insurance verification in a HIV/hepatitis, STI, and other infectious disease specialty clinic. This on-site role emphasizes patient experience, confidentiality, and efficient clinic operations.

You will collaborate with providers and medical staff, maintain EMR accuracy, and assist with back-office tasks as needed to ensure smooth patient flow and high-quality