Front Office Assistant

Midway Specialty Care Center; Florida; Presencial; USD 25.000 - 29.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive pay

401(k)

Paid Time Off

Professional Growth

Resumo da vaga

Midway Specialty Care is seeking a Front Office Assistant to support patient-facing administrative operations in a fast-paced clinic. The role emphasizes check-in/out, registration, scheduling, insurance verification, and coordination of patient services, with care for HIV, hepatitis, STI, and other infectious disease patients.

The candidate will also assist with selective back-office clinical tasks as needed.

Qualificações

• High school diploma or equivalent.
• Experience in a medical front-office or healthcare administrative role preferred.
• Experience with check-in/check-out, appointment scheduling, insurance verification, and EMR.
• Ability to handle HIPAA and patient confidentiality.

Responsabilidades

• Welcome patients and maintain a welcoming, respectful, and confidential environment.
• Manage patient check-in/check-out and appointment scheduling.
• Verify demographics, insurance, and update EMR.
• Coordinate referrals, reminders, and follow-ups.

Conhecimentos

Customer service

Communication

Data entry

Multitasking

Teamwork

Formação

High school diploma

Ferramentas

eClinicalWorks (eCW)

EMR system

Descrição da vaga

FRONT OFFICE ASSISTANT

FRONT OFFICE ASSISTANT

Department: Clinics - Infectious Diseases

Reports To: Provider | Office Manager

FLSA Status: Non-Exempt | Hourly

Employment Type: Full-Time | On-Site

About Midway Specialty Care

Midway Specialty Care is a nonprofit healthcare organization committed to providing high-quality, compassionate, and accessible care to the communities we serve. Through our growing network of locations and dedicated healthcare professionals, we work to create an environment where patients receive exceptional care and employees are empowered to make a meaningful difference.

Our continued growth depends on talented people who share our commitment to service, collaboration, accountability, and excellence. At Midway, every role contributes to our ability to strengthen our organization, support our teams, and deliver an exceptional experience for the patients and communities who depend on us.

WHY THIS ROLE MATTERS

At Midway, the Front Office is an essential part of the patient care experience. From the first interaction to the completion of a visit, our Front Office Assistants help ensure patients feel welcomed, respected, and supported while keeping daily clinic operations organized and efficient.

We are seeking a professional, detail-oriented, and adaptable Front Office Assistant to join our team. This position primarily supports patient-facing administrative operations, including check-in and check-out, registration, appointment scheduling, insurance verification, and coordination of patient services.

Working with patients receiving HIV, hepatitis, STI, and other infectious disease and specialty care services requires exceptional discretion, confidentiality, compassion, and sensitivity to individual patient needs.

While front-office responsibilities are the primary focus, this role also requires flexibility and willingness to assist with back-office clinical support activities, consistent with training, demonstrated competencies, applicable requirements, and clinic needs.

The ideal candidate is organized, service-oriented, and comfortable managing multiple priorities while helping create a positive patient experience and supporting a collaborative clinical team.

What You’ll Do

• Patient Reception & Experience: Welcome patients and visitors professionally, provide assistance with routine inquiries, and maintain a welcoming, respectful, and confidential environment throughout the patient visit.
• Patient Check-In & Check-Out: Manage patient arrivals and departures, confirm appointments, review required documentation, coordinate follow-up scheduling, and ensure accurate completion of front-office processes.
• Patient Registration & Demographic Accuracy: Obtain, verify, and update patient demographic information, contact details, insurance information, consent forms, and other required documentation in the electronic medical record (EMR) system.
• Appointment Scheduling & Coordination: Schedule, confirm, reschedule, and coordinate patient appointments, including follow-up visits and referrals, while supporting efficient provider schedules and patient flow.
• Patient Financial & Billing Support: Communicate applicable patient financial responsibilities, collect copayments or other authorized payments when required, issue receipts, and accurately document transactions in accordance with organizational procedures.
• Telephone & Patient Communication: Answer incoming calls, respond to routine questions, route messages appropriately, and communicate professionally with patients, providers, pharmacies, referral sources, and other stakeholders.
• Electronic Medical Records & Documentation: Accurately enter, update, scan, and maintain patient information, forms, communications, and visit-related documentation while ensuring records remain complete, organized, and confidential.
• Patient Flow & Clinic Coordination: Collaborate with providers, Medical Assistants, nurses, and clinic leadership to support timely patient movement, appointment readiness, and resolution of scheduling or registration concerns.
• Referrals & Follow-Up Support: Assist with referral coordination, requests for records, appointment reminders, and other administrative activities supporting continuity of patient care.
• Infectious Disease & Specialty Care Support: Provide compassionate, respectful, culturally responsive, and nonjudgmental service to patients receiving HIV, hepatitis, STI, and other specialty care services, maintaining sensitivity to privacy and individual circumstances.
• Back-Office Clinical Support: Assist with appropriate back-office activities, such as preparing examination rooms, organizing supplies, supporting patient rooming, and obtaining vital signs when trained, authorized, and competency-validated. Additional clinical procedures may be assigned only when consistent with applicable requirements and demonstrated qualifications.
• Front-Office & Back-Office Flexibility: Transition between administrative and appropriate clinical support responsibilities based on patient volume, staffing, and operational needs while maintaining service quality and patient safety.
• Regional Clinic Support & Coverage: Provide administrative and appropriate clinical support at other Midway locations within the assigned region and, when needed, across the organization's broader footprint. Travel and temporary clinic coverage will be coordinated with advance notice and appropriate scheduling based on operational needs.
• Infection Prevention & Workplace Safety: Follow applicable infection prevention practices, standard precautions, hand hygiene, cleaning and disinfection procedures, and organizational safety protocols to maintain a safe environment for patients, employees, and visitors.
• Team Collaboration & Accountability: Work collaboratively with Office Managers, Providers, Medical Assistants, and other team members to address operational needs, support consistent service standards, and contribute to an effective patient care environment.
• Compliance & Confidentiality: Maintain patient confidentiality and comply with HIPAA, organizational policies, applicable healthcare requirements, and established clinic procedures.
• Perform other related duties as assigned.

What You’ll Bring

• High school diploma or equivalent required.
• Previous experience in a medical front-office, patient registration, scheduling, or healthcare administrative role preferred.
• Experience with patient check-in/check-out, appointment scheduling, insurance verification, and electronic medical records preferred.
• Strong customer service skills and the ability to interact professionally and compassionately with patients from diverse backgrounds.
• Knowledge of medical terminology, healthcare office procedures, and patient confidentiality practices.
• Proficiency in computer applications, electronic scheduling systems, and accurate data entry.
• Strong attention to detail, organizational skills, and the ability to manage competing priorities in a fast-paced clinical environment.
• Effective written and verbal communication skills, including professional telephone etiquette.
• Ability to handle sensitive patient information with discretion and comply with HIPAA and applicable healthcare requirements.
• Front-Office & Back-Office Versatility: Ability and willingness to support both front-office administrative responsibilities and appropriate back-office clinical activities based on training, qualifications, and clinic needs.
• Regional Travel & Flexibility: Ability and willingness to travel to and provide coverage at other Midway Specialty Care locations throughout the assigned region and organizational footprint, as operational needs require, with advance notice and coordinated scheduling.
• Ability to work effectively with providers, clinical staff, patients, and other internal team members.
• Availability to work on-site and support assigned clinic schedules.

What Would Set You Apart

• Experience with eClinicalWorks (eCW) or a comparable EMR/practice management system.
• Bilingual proficiency in English and Spanish.
• Previous experience in infectious disease, HIV care, primary care, or specialty healthcare.
• Medical Assistant training, certification, or prior clinical support experience.
• Demonstrated proficiency in obtaining vital signs, patient rooming, or other authorized clinical support activities.
• Experience with insurance eligibility verification, referrals, authorizations, and patient financial transactions.
• Experience supporting multiple clinic locations or cross-functional healthcare operations.

Key Competencies

Patient-Centered Service: Creates a welcoming, compassionate, respectful, and professional experience for every patient.

• Administrative Accuracy & Attention to Detail: Maintains accurate patient records, registration information, schedules, and financial transactions.
• Organization & Time Management: Effectively manages patient flow, competing priorities, and time-sensitive administrative responsibilities.
• Communication & Collaboration: Communicates clearly and professionally with patients, providers, colleagues, and external stakeholders.
• Adaptability & Operational Flexibility: Demonstrates the ability to transition between front-office and appropriate back-office responsibilities and support operational needs across multiple clinic locations.
• Patient Safety & Infection Prevention: Consistently follows established safety practices and infection prevention procedures and performs clinical support activities only within authorized training and demonstrated competency.
• Confidentiality & Accountability: Protects sensitive patient information, exercises sound judgment, and consistently follows organizational policies and procedures.

What Success Looks Like

• Patients receive welcoming, professional, compassionate, and timely service from check-in through check-out.
• Patient registration, demographic information, insurance verification, and documentation are completed accurately.
• Appointments, referrals, and follow-up activities are coordinated efficiently to support patient access and continuity of care.
• Patient inquiries, telephone communications, and administrative needs are handled promptly and professionally.
• Front-office operations support efficient patient flow and minimize avoidable delays or disruptions.
• Appropriate back-office support is provided safely and effectively when needed and within demonstrated competencies.
• Patient confidentiality, infection prevention, and organizational compliance standards are consistently maintained.
• Clinic operations benefit from dependable teamwork, flexibility, attention to detail, and willingness to support other locations when scheduled.

What We Offer

• Competitive pay – $18-21/hr. Commensurate with experience - with a pay-for-performance bonus opportunity.
• Comprehensive Benefits Package
• 401(k) – Invest in your future with our retirement plan.
• Paid Time Off
• Professional Growth – Opportunities for training, mentorship, and leadership development.

Our Commitment to Inclusion

Midway Specialty Care is an equal opportunity employer and is committed to fostering a diverse, inclusive, and equitable workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

We provide reasonable accommodations for qualified applicants and employees in accordance with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local requirements.

E-Verify Participation

Midway Specialty Care participates in E-Verify to confirm employment authorization in the United States for all newly hired employees.

This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to provide an accurate reflection of the current role, Midway Specialty Care reserves the right to review, modify, add, remove, or reassign duties and responsibilities as needed to support organizational, operational, staffing, or business goals. Job descriptions may be reviewed and updated periodically. This job description does not constitute an employment contract.

MIDWAY SPECIALTY CARE IS A DRUG-FREE WORKPLACE.