Patient Experience Front Office Specialist

Clarkson Eyecare, Inc.; Dublin (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Competitive Base Pay

Paid Maternity Leave

Employee Discounts

Job summary

Clarkson Eyecare, Inc. is seeking a Front Office Specialist to be the first point of contact, setting the tone for a world class Total Patient Experience. This role also handles essential administrative tasks to create a smooth check-in/out process for patients.

The position requires strong customer service, ability to manage patient flow, and basic office software proficiency. It emphasizes HIPAA compliance and professional interaction with patients and staff in a fast-paced eye care setting.

Qualifications

• Minimum 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Previous medical office experience preferred; ophthalmology/optometry experience strongly preferred
• Favorable result on background check as required by state

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support
• Provide exceptional customer service during every patient encounter (in person or via phone)
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule
• Double check insurance authorizations to ensure completion and build accurate flow sheets
• Check out patients and collect correct payments according to procedures
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service
• Complete daily reconciliations / close day / countdown cash drawer
• Comply with all company policies and procedures, including HIPAA
• General office duties and cleaning to be assigned by the manager

Skills

Customer service

Medical office experience

HIPAA awareness

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Clarkson Eyecare, Inc. is seeking a Front Office Specialist to be the first point of contact, setting the tone for a world class Total Patient Experience. This role also handles essential administrative tasks to create a smooth check-in/out process for patients.

The position requires strong customer service, ability to manage patient flow, and basic office software proficiency. It emphasizes HIPAA compliance and professional interaction with patients and staff in a fast-paced eye care setting.