Patient Experience Front Desk Specialist

Clarkson Eyecare, Inc.; Louisville (KY); On-site; USD 15,000 - 20,000; Full time

Job summary

Clarkson Eyecare, Inc. is seeking a Front Office Specialist to be the first contact and set the tone for a world class Total Patient Experience, handling check-in/out and essential admin tasks.

The role emphasizes customer service, HIPAA compliance, insurance checks, payments, and coordinating patient flow in a medical office. Proficiency in MS Office and prior medical front desk experience preferred.

Qualifications

• High school diploma or GED required.
• Minimum 1 year in customer/patient facing role.
• Medical office or ophthalmic experience preferred.
• Background check clearance; proof of identity and work eligibility required.

Responsibilities

• Greet patients and deliver a world-class Total Patient Experience.
• Answer phones and provide courteous service in person or by phone.
• Check in/out patients and collect payments per procedures.
• Verify insurance authorizations and manage patient flow.
• Maintain accurate reconciliations and cash drawer at day end.
• Ensure HIPAA compliance and general office duties as assigned.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Clarkson Eyecare, Inc. is seeking a Front Office Specialist to be the first contact and set the tone for a world class Total Patient Experience, handling check-in/out and essential admin tasks.

The role emphasizes customer service, HIPAA compliance, insurance checks, payments, and coordinating patient flow in a medical office. Proficiency in MS Office and prior medical front desk experience preferred.