Patient Experience Concierge – Front Desk

Clarkson Eyecare, Inc.; Shepherdsville (KY); On-site; USD 36,000 - 42,000; Full time

Job summary

Clarkson Eyecare, Inc. is seeking a Front Office Specialist to be the first point of contact and handle administrative duties for a smooth check-in/out experience. The role focuses on delivering a world-class Total Patient Experience with friendly greetings and efficient service.

The position requires experience in customer service, the ability to manage patient flow, and familiarity with basic office software. HIPAA compliance and a patient-first attitude are essential.

Qualifications

• Minimum 1 year in a role interacting with customers/patients or equivalent experience
• Previous medical office experience preferred; ophthalmic experience strongly preferred
• Favorable background check as required by state
• Must be able to provide proof of identity and right to work in the United States
• High school diploma or GED required

Responsibilities

• Embrace and execute Total Patient Experience to build relationships with patients and deliver great service
• Provide exceptional customer service during every patient encounter (in person or via phone)
• Greet patients promptly, display a professional attitude, and thank them when they leave
• Answer phones (external and internal) and assure prompt, courteous service
• Practice urgency with consideration to patient’s time and doctor’s schedule
• Double check insurance authorizations to ensure completion and accurate flow sheets
• Check out patients and collect correct payments according to procedures
• Manage patient flow in the office and communicate to maximize efficiency and service
• Complete daily reconciliations, close day, and countdown cash drawer
• Comply with all company policies including HIPAA
• General office duties and cleaning as assigned by the manager

Skills

Customer service

Communication

Phone etiquette

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Clarkson Eyecare, Inc. is seeking a Front Office Specialist to be the first point of contact and handle administrative duties for a smooth check-in/out experience. The role focuses on delivering a world-class Total Patient Experience with friendly greetings and efficient service.

The position requires experience in customer service, the ability to manage patient flow, and familiarity with basic office software. HIPAA compliance and a patient-first attitude are essential.