Patient Experience Front Desk Specialist

Clarkson Eyecare, Inc.; Alexandria (VA); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Clarkson Eyecare, Inc. is seeking a Front Office Specialist to be the first point of contact, delivering world class Total Patient Experience and handling essential administrative tasks for smooth check-in/out.

You will greet patients, answer phones, manage appointment flow, verify insurance authorizations, collect payments, and maintain daily reconciliations. Strong customer service and front desk skills are essential.

Qualifikationen

• Minimum 1 year in a role interacting with customers/patients.
• Prior medical office experience preferred; ophthalmic experience strongly preferred.
• Proficiency with Microsoft Office is required.

Aufgaben

• Greet and assist patients to create a smooth check-in/out experience.
• Answer phones and provide excellent customer service during every patient encounter.
• Double check insurance authorizations and manage cash/ payments.
• Maintain patient flow and accurate daily reconciliations.
• Incorporate HIPAA and company policies in daily duties.
• Perform general office duties as assigned.

Kenntnisse

Customer service

Office etiquette

Microsoft Office

Ausbildung

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Jobbeschreibung

Clarkson Eyecare, Inc. is seeking a Front Office Specialist to be the first point of contact, delivering world class Total Patient Experience and handling essential administrative tasks for smooth check-in/out.

You will greet patients, answer phones, manage appointment flow, verify insurance authorizations, collect payments, and maintain daily reconciliations. Strong customer service and front desk skills are essential.