Patient Experience Front Office Coordinator

SENTA Partners; Marietta (GA); On-site; USD 14,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short & Long Term Disability

Holidays & Paid Time Off (PTO)

Employee Assistance Program (EAP)

No weekends

Job summary

SENTA Partners in Marietta, GA is seeking a Front Office Coordinator to be the first point of contact for patients, handling scheduling, patient information, billing, and communications between front desk and clinical staff.

The posted base pay is $10.00–$20.00 per hour; actual salary may vary by location, experience, and duties. We offer comprehensive health benefits, HSA, FSA, disability coverage, PTO, EAP, and a Monday–Friday schedule with no weekends.

Qualifications

• High school diploma or GED required.
• Medical reception experience preferred.
• Knowledge of standard clinic practices, policies, and procedures.
• Read, write, and comprehend simple instructions and memos.
• Ability to multi-task and work in a team.
• Proficiency with MS Office and EMR systems.

Responsibilities

• Greet and check-in patients professionally.
• Schedule appointments and manage rescheduling/cancellations.
• Answer calls, respond to inquiries, and direct calls as needed.
• Collect and verify insurance details and demographics.
• Maintain patient records in the PM system with confidentiality.
• Process payments, handle billing inquiries, and provide receipts.
• Coordinate communication between front office, clinical staff, and physicians.
• Ensure front office cleanliness and organization.
• Assist patients with forms and paperwork.
• Manage office supplies for front desk operations.
• Handle concerns with empathy and escalate when necessary.
• Support administrative needs including data entry and filing.
• Adhere to HIPAA and company policies.

Skills

Medical reception experience

MS Office

EMR

HIPAA knowledge

Customer service

Organizational skills

Multi-tasking

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

SENTA Partners in Marietta, GA is seeking a Front Office Coordinator to be the first point of contact for patients, handling scheduling, patient information, billing, and communications between front desk and clinical staff.

The posted base pay is $10.00–$20.00 per hour; actual salary may vary by location, experience, and duties. We offer comprehensive health benefits, HSA, FSA, disability coverage, PTO, EAP, and a Monday–Friday schedule with no weekends.