Front Office Coordinator

SENTA Partners; Marietta (GA); On-site; USD 14,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short & Long Term Disability

Holidays & Paid Time Off (PTO)

Employee Assistance Program (EAP)

No weekends

Job summary

SENTA Partners in Marietta, GA is seeking a Front Office Coordinator to be the first point of contact for patients, handling scheduling, patient information, billing, and communications between front desk and clinical staff.

The posted base pay is $10.00–$20.00 per hour; actual salary may vary by location, experience, and duties. We offer comprehensive health benefits, HSA, FSA, disability coverage, PTO, EAP, and a Monday–Friday schedule with no weekends.

Qualifications

• High school diploma or GED required.
• Medical reception experience preferred.
• Knowledge of standard clinic practices, policies, and procedures.
• Read, write, and comprehend simple instructions and memos.
• Ability to multi-task and work in a team.
• Proficiency with MS Office and EMR systems.

Responsibilities

• Greet and check-in patients professionally.
• Schedule appointments and manage rescheduling/cancellations.
• Answer calls, respond to inquiries, and direct calls as needed.
• Collect and verify insurance details and demographics.
• Maintain patient records in the PM system with confidentiality.
• Process payments, handle billing inquiries, and provide receipts.
• Coordinate communication between front office, clinical staff, and physicians.
• Ensure front office cleanliness and organization.
• Assist patients with forms and paperwork.
• Manage office supplies for front desk operations.
• Handle concerns with empathy and escalate when necessary.
• Support administrative needs including data entry and filing.
• Adhere to HIPAA and company policies.

Skills

Medical reception experience

MS Office

EMR

HIPAA knowledge

Customer service

Organizational skills

Multi-tasking

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

• Base Pay $10.00 - $20.00 / Hour
• Job Category Clinical Front Office, Clinical Support

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission ishelp people Breathebetter, Hear better, Livebetter. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary

The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff. This role is vital in ensuring the smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team. The Front Office Coordinator is responsible for scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.

Key Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Manage office supplies, ensuring availability for front office operations.
• Handle patient concerns or complaints with empathy and elevate issues when necessary.
• Support the administrative needs of the practice, including data entry, filing, and correspondence.
• Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

What We Offer:

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Clinic Hours:
  • Monday-Friday
  • Half-Day Fridays (office closes at 12pm)
  • No Weekends

Requirements

Qualifications

• High school diploma or general education degree (GED) required
• Medical reception experience preferred
• Knowledge of standard clinic practices, policies and procedures
• Read, write, and comprehend simple instructions, short correspondence, and memos
• Effectively present information to customers, clients and peers
• Ability to work effectively both independently and as part of a team
• Possess strong organizational skills and the ability to multi-task
• Knowledge of MS Office and Electronic Medical Records (EMR)

Summary

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• Cer tain US jurisdictions require S ENTA Partners to provide new employees with a reasonable estimate of the salary for th is role at the loc a tion in which the job may be performed . Th e posted salary range reflects our best estimate at the time of posting, though it's important to remember that actual salaries may vary. Factors that determine the final salary offer include office location, experience , skills, and current organizational needs .
• SENTA Partners is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.