Patient Experience Front Office Coordinator

EyeCare Partners LLC; Florence (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Full benefits package

401k + Employer Matching

Paid Time Off and Paid Holidays

Paid Maternity Leave

Competitive base pay

Job summary

EyeCare Partners Florence Ophthalmology in Florence, AL seeks a Patient Coordinator to warmly greet and assist patients, verify insurances, and handle front-desk duties. You will coordinate phone, email, and in-person inquiries, support doctors and staff, and ensure a smooth check-in/out process.

The role emphasizes exceptional service, teamwork, and adherence to office procedures with opportunities for growth within EyeCare Partners.

Qualifications

• High school diploma or GED required.
• One year of related experience and/or training; or equivalent combination of education and experience.
• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visits and collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

Skills

Basic computer skills

Interpersonal skills

Ability to interact with all levels of

Desire to gain industry knowledge and"

Demonstrates initiative in achieving"

Ability to grow, adapt, and accept"

Team-oriented and patient-focused

Commitment to work over 40 hours

Reliable transportation

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners Florence Ophthalmology in Florence, AL seeks a Patient Coordinator to warmly greet and assist patients, verify insurances, and handle front-desk duties. You will coordinate phone, email, and in-person inquiries, support doctors and staff, and ensure a smooth check-in/out process.

The role emphasizes exceptional service, teamwork, and adherence to office procedures with opportunities for growth within EyeCare Partners.