Patient Experience Front Desk Specialist

EyeCare Partners; Decatur (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

EyeCare Partners is seeking a Front Office Specialist in Decatur, Alabama, to deliver excellent customer service in a clinical setting. This role involves managing patient interactions, ensuring smooth check-in/out experiences, and performing essential administrative tasks.

The ideal candidate will have medical office experience and will be committed to maintaining efficiency and professionalism in all duties. Applicants should possess a high school diploma and demonstrate proficiency in Microsoft Office. A warm and approachable demeanor is essential.

Qualifications

• Previous medical office experience preferred; previous ophthalmic experience is strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or equivalent education and experience.

Responsibilities

• Greet patients promptly and provide a warm welcome.
• Answer phones and ensure courteous service.
• Manage patient flow efficiently.
• Complete daily reconciliations and cash drawer.
• Comply with all company policies, including HIPAA.

Skills

Customer service skills

Medical office experience

Proficiency in Microsoft Office Suite

Education

High school diploma or GED

Job description

EyeCare Partners is seeking a Front Office Specialist in Decatur, Alabama, to deliver excellent customer service in a clinical setting. This role involves managing patient interactions, ensuring smooth check-in/out experiences, and performing essential administrative tasks.

The ideal candidate will have medical office experience and will be committed to maintaining efficiency and professionalism in all duties. Applicants should possess a high school diploma and demonstrate proficiency in Microsoft Office. A warm and approachable demeanor is essential.