Patient Experience Front Desk Coordinator

Genesis OB/GYN; Tucson (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Genesis OB/GYN is hiring a Front Desk Receptionist to welcome patients and perform essential administrative duties surrounding patient care and appointments. The role supports a positive first impression and efficient front desk operations.

Key duties include greeting patients, guiding them on the kiosk, collecting payments, maintaining accurate EHR data, and coordinating referrals and reminders.

Qualifications

• Strong knowledge of EHR and Microsoft software.
• Knowledge of medical terminology.
• Excellent communication and interpersonal skills.
• Excellent problem-solving skills.
• Ability to speak to patients confidentially and compassionately.
• Ability to de-escalate unwanted situations.

Responsibilities

• Greet patients, vendors, and employees professionally.
• Assist patients with using the Clear Wave kiosk on site.
• Collect and record co-pays, co-insurance, deductibles, and balances at checkout.
• Maintain patient information in the EHR and records accurately.
• Answer incoming calls promptly and professionally.
• Balance end-of-day patient payments.
• Manage patient appointments, referrals, and records requests.
• Maintain a clean, welcoming reception area.
• Schedule and reschedule patient appointments per protocols.
• Enter demographics and insurance data in the EMR.
• Coordinate referral tracking to ensure timeliness.
• Handle communications, triage calls, and HIPAA-compliant requests.
• Create appointment reminders and distribute mail/faxes.
• Assist with check-in and check-out processes.

Skills

EHR knowledge

Microsoft software

Medical terminology

Excellent communication

Interpersonal skills

De‑escalation skills

Tools

EMR system

Job description

Genesis OB/GYN is hiring a Front Desk Receptionist to welcome patients and perform essential administrative duties surrounding patient care and appointments. The role supports a positive first impression and efficient front desk operations.

Key duties include greeting patients, guiding them on the kiosk, collecting payments, maintaining accurate EHR data, and coordinating referrals and reminders.