Front Office Coordinator

FLAGSTAFF SURGICAL ASSOCIATES, P. A.; Flagstaff (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Employer-paid medical & dental

Job summary

Flagstaff Surgical Associates, P. A. is seeking a Front Office Coordinator to greet patients, collect new patient paperwork, verify demographics, collect copays, and help maintain a welcoming, professional front desk.

Proficiency with electronic health records and patient scheduling systems is required to support daily clinic operations and accurate charting. On-site in Flagstaff, AZ, the role focuses on appointment scheduling, insurance verification, chart preparation, and handling faxes and

Qualifications

• Familiarity with medical terminology and insurance processes.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to follow directions.
• Comfortable working with electronic health records and patient scheduling systems.

Responsibilities

• Greet and assist patients with a welcoming, professional attitude.
• Collect all new patient paperwork via tablet.
• Verify and update patient demographics.
• Collect copays and outstanding balances.
• Ensure all required forms are signed before patients proceed to the back office.

Skills

Medical terminology

Insurance processes

Verbal communication

Written communication

Electronic health records

Customer service

Job description

Front Office Coordinator
Location: On-site | Flagstaff Surgical Associates
Schedule: Full-Time | Monday–Thursday: 8:00 AM–4:30 PM or 8:30am-5:00PM | Friday: 7:30 AM–4:00 PM

Company Overview

Flagstaff Surgical Associates is a busy medical specialty clinic offering high-quality care in Urology, General Surgery/Trauma & Critical Care, and Ear, Nose & Throat (including Allergy & Audiology). We are committed to delivering compassionate care and excellent patient experiences through our team of skilled physicians and advanced practice providers.

Position Summary

As a Front Office Coordinator, you are the first point of contact for patients and visitors. This role is critical in setting the tone for a positive patient experience while providing essential administrative support to ensure the clinic runs smoothly.

Key Responsibilities

• Greet and assist patients with a welcoming, professional attitude.
• Collect all new patient paperwork via tablet.
• Verify and update patient demographics.
• Collect copays and outstanding balances.
• Ensure all required forms are signed before patients proceed to the back office.

Communication:

• Answer and route incoming calls promptly and professionally.
• Schedule appointments and respond to patient inquiries clearly and accurately.

Scheduling & Insurance:

• Schedule appointments for specialty physician services.
• Verify insurance coverage based on referring provider information.
• Communicate scheduling details with patients in a timely manner.

Chart Preparation:

• Review charts two weeks in advance to ensure all information is accurate, complete, and compliant.
• Confirm referrals, insurance verification, billing alerts, and balances.

Administrative Support:

• Monitor and distribute incoming faxes.
• Perform additional tasks as assigned by management.

Required Skills and Qualifications

• Familiarity with medical terminology and insurance processes.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to follow directions.
• Comfortable working with electronic health records and patient scheduling systems.
• Medical & Dental: 100% employer-paid for employees