Front Office Coordinator

Automatic Data Processing, Inc.; Flagstaff (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Employer-paid medical & dental

Job summary

Flagstaff Surgical Associates is seeking a Front Office Coordinator to be the first point of contact for patients. This role supports clinic operations by handling intake, scheduling, billing questions, and front desk duties with a professional, patient-centered approach.

Responsibilities include greeting patients, collecting new patient forms, verifying demographics and insurance, collecting copays, and ensuring forms are completed before back-office processing.

Qualifications

• Familiarity with medical terminology and insurance processes.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to follow directions.
• Comfortable working with electronic health records and patient scheduling systems.
• Medical & Dental: 100% employer-paid for employees.

Responsibilities

• Greet and assist patients with a welcoming, professional attitude.
• Collect all new patient paperwork via tablet.
• Verify and update patient demographics.
• Collect copays and outstanding balances.
• Ensure all required forms are signed before patients proceed to the back office.
• Answer and route incoming calls promptly and professionally.
• Schedule appointments and respond to patient inquiries clearly and accurately.
• Verify insurance coverage based on referring provider information.
• Communicate scheduling details with patients in a timely manner.
• Review charts two weeks in advance to ensure information is accurate, complete, and compliant.
• Confirm referrals, insurance verification, billing alerts, and balances.
• Monitor and distribute incoming faxes.
• Perform additional tasks as assigned by management.

Skills

Medical terminology

Insurance processes

Verbal communication

Written communication

Attention to detail

EHR systems

Patient scheduling

Job description

Front Office Coordinator
Location: On-site | Flagstaff Surgical Associates
Schedule: Full-Time | Monday–Thursday: 8:00 AM–4:30 PM or 8:30am-5:00PM | Friday: 7:30 AM–4:00 PM

Company Overview

Flagstaff Surgical Associates is a busy medical specialty clinic offering high-quality care in Urology, General Surgery/Trauma & Critical Care, and Ear, Nose & Throat (including Allergy & Audiology). We are committed to delivering compassionate care and excellent patient experiences through our team of skilled physicians and advanced practice providers.

Position Summary

As a Front Office Coordinator, you are the first point of contact for patients and visitors. This role is critical in setting the tone for a positive patient experience while providing essential administrative support to ensure the clinic runs smoothly.

Key Responsibilities

• Greet and assist patients with a welcoming, professional attitude.
• Collect all new patient paperwork via tablet.
• Verify and update patient demographics.
• Collect copays and outstanding balances.
• Ensure all required forms are signed before patients proceed to the back office.

Communication:

• Answer and route incoming calls promptly and professionally.
• Schedule appointments and respond to patient inquiries clearly and accurately.

Scheduling & Insurance:

• Schedule appointments for specialty physician services.
• Verify insurance coverage based on referring provider information.
• Communicate scheduling details with patients in a timely manner.

Chart Preparation:

• Review charts two weeks in advance to ensure all information is accurate, complete, and compliant.
• Confirm referrals, insurance verification, billing alerts, and balances.

Administrative Support:

• Monitor and distribute incoming faxes.
• Perform additional tasks as assigned by management.

Required Skills and Qualifications

• Familiarity with medical terminology and insurance processes.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to follow directions.
• Comfortable working with electronic health records and patient scheduling systems.
• Medical & Dental: 100% employer-paid for employees