Front Office Coordinator - 3102

AbsoluteCARE Medical Center & Pharmacy; Cleveland, Northern (OH, KY); On-site; USD 51,577,000 - 57,308,000; Full time

Job summary

AbsoluteCARE Medical Center & Pharmacy in Cleveland is seeking a patient services coordinator to manage front-desk operations and patient flow. You will greet patients, collect demographics and insurance information, and coordinate appointments with the multidisciplinary team to ensure a smooth visit.

You will verify benefits, process payments, and maintain accurate records in the practice management system while delivering compassionate service in a fast-paced office environment.

Qualifications

• High School diploma or equivalent is required.
• At least 2 years' experience in a similar role.
• Experience with eCW (eClinicalWorks) is preferred.
• Strong multi-tasking, organization, and communication skills.
• Ability to engage with diverse patients and maintain confidentiality.

Responsibilities

• Greet patients and provide excellent customer service.
• Collect and manage demographics, insurance, and financial information.
• Check patients in/out for appointments promptly.
• Process patient payments and plan payment arrangements.
• Verify insurance benefits and referral requirements.
• Handle copays, coinsurance, and deductibles.
• Coordinate with clinical team to promote engagement.
• Answer calls and route to appropriate staff.
• Schedule appointments for multiple disciplines.
• Maintain accurate patient data in the practice management system.
• Distribute mail, faxes, and deliveries.
• Ensure orderly waiting room and assist with records requests.
• Assist between departments and external agencies.
• Maintain security and privacy of patient information.

Skills

Customer service

Data entry

Communication

Multi-tasking

Teamwork

Education

High School diploma or equivalent

Tools

EMR/Practice Management System

Phone System

Microsoft Word

Job description

Schedule: Monday through Friday, 8:00 AM to 5:00 PM (1-hour)

Compensation: $18 - $20 an hour (based on experience)

Job Summary

This role is responsible for coordination of patient flow within the office, greeting patients in a prompt and courtesy manner and being a patient advocate in term of facilitating communication or visits in the office, coordination of patient schedules, as well as monitoring and facilitating patient financial transactions.

Duties and Responsibilities

• Provide excellent customer service when greeting and engaging patients and visitors.
• Responsible for data collection and management, specifically demographics, patient history, insurance, and financial information.
• Check patients in and out for appointments in a timely manner.
• Managing patient financial transactions and payment arrangements.
• Verification of insurance benefits and referral authorization requirements.
• Collection of copays, coinsurance, and deductibles.
• Daily reporting.
• Coordination with assigned clinical team to promote patient engagement and retention.
• Answer incoming phone calls and routing appropriately.
• Scheduling and coordination of appointments for the multi-disciplinary team.
• Distribution of correspondence.
• Demonstrate a working knowledge of insurance coverage and benefits; appropriate triage of patient and physician needs; and the general procedures of a physician office.
• Proficient use of the Practice Management System/EMR, Phone System and Microsoft Word.
• Assist patients in coordination between the internal departments of the office as well as external agencies.
• Ensure that patients are seen in a fair, timely and equitable manner based on established criteria.
• Schedule appointments per patient preference, office guidelines, provider requirements, diagnosis, insurance coverage, and individual preferences.
• Monitor waiting rooms to ensure that patient and visitor's behavior is appropriate, the waiting room is clean and in order assist with medical records in terms of obtaining designated authorizations for release and coordinating between medical records and the patient and/or third party.
• Distribute incoming mail, faxes, and deliveries, specifically refrigerated and time sensitive items.
• Assure accuracy of patient (insurance and demographic) information in the practice management system.
• Referral management and assisting patients with these requirements.
• Accurate reporting and management of collected payments and encounter documentation.
• Manage office supply needs.

Minimum Qualifications

• High School diploma or equivalent required.
• 2 years' experience in a similar role.
• Experience in a Patient Center Medical Home preferred.
• Experience with eCW preferred.
• Personal and professional passion to help improve healthcare delivery.
• Demonstrated respect for and experience with culturally diverse communities.
• Ability to build and maintain relationships with a diverse population.
• Ability to multi-task, highly organized, and great communication skills.
• Team and customer service oriented.

Working conditions

This job operates in a professional office environment. This role routinely uses general office equipment.

Physical requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.

• Ability to occasionally move objects up to 20 lbs.

Direct reports

None.

All Employees are expected to maintain the security and privacy of all information that is owned by AbsoluteCare or maintained on behalf of the company's patients, employees, and business partners. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.