Patient Experience Front Office Associate

Orlando Health, Inc.; Wesley Chapel (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

Public Service Loan Forgiveness (PSLF)

Career growth programs

Health & wellness benefits

Retirement match

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant for the Family Practice site in Wesley Chapel, FL. The role supports ambulatory/physician office operations including patient registration, telephone coverage, appointment scheduling, and referrals under supervision.

Responsibilities include collecting demographics, processing medical records requests, and ensuring compliance with policies.

Qualifications

• High School graduate or equivalent.
• Six (6) months' experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice scheduling protocols and patient preference.
• Obtains accurate patient demographic and insurance information.
• Processes requests for medical records per policies.
• Maintains compliance with Orlando Health policies and procedures.
• Operates office equipment and handles calls professionally.
• Contributes to patient satisfaction and a positive office environment.
• Maintains attendance per policies.

Skills

Clerical experience

Customer service

Education

High School diploma

Job description

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant for the Family Practice site in Wesley Chapel, FL. The role supports ambulatory/physician office operations including patient registration, telephone coverage, appointment scheduling, and referrals under supervision.

Responsibilities include collecting demographics, processing medical records requests, and ensuring compliance with policies.