Front Desk & Patient Services Coordinator

Florida Medical Clinic; Town of Florida (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF

Leadership development programs

Health insurance

Dental coverage

Vision coverage

5% retirement match

Four weeks paid parental leave

PTO / flexible leave options

Fertility/adoption assistance

Backup care for children/elders/pets

Pet insurance

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant for the Family Practice location in Tampa, FL. The role supports ambulatory office operations with patient registration, scheduling, and referrals under supervision.

The position emphasizes customer service, accuracy in demographics and insurance, and adherence to policies. It includes comprehensive benefits such as tuition reimbursement, PSLF, wellness programs, and retirement matching.

Qualifications

• Six (6) months experience in a clerical office, or general business, and/or customer service setting

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Education

High School graduate or equivalent

Job description

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant for the Family Practice location in Tampa, FL. The role supports ambulatory office operations with patient registration, scheduling, and referrals under supervision.

The position emphasizes customer service, accuracy in demographics and insurance, and adherence to policies. It includes comprehensive benefits such as tuition reimbursement, PSLF, wellness programs, and retirement matching.