Patient Experience Front Office Assistant

Ironton And Lawrence County Area Community Action Organization; Ironton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Ironton-Lawrence County Community Action Organization is seeking a Front Office Assistant to deliver exceptional customer service to patients and families. You will be the first point of contact, greeting patients, answering phones, and assisting with registration and check-in, ensuring accuracy and confidentiality.

Responsibilities include promoting patient portals and telehealth, obtaining financial and demographic information, and maintaining an organized, welcoming front office that

Qualifications

• High School Diploma or equivalent required.
• One year of experience in a medical office or similar customer service role.
• Knowledge of medical terminology and insurance processes is a plus.

Responsibilities

• Greet patients and families and answer phones at the front desk.
• Assist with registration and check-in while verifying information.
• Promote patient portals and telehealth services and collect financial/demographic data.

Skills

Customer service

Phone etiquette

Front office operations

Medical terminology

Education

High School Diploma or equivalent

Job description

The Ironton-Lawrence County Community Action Organization is seeking a Front Office Assistant to deliver exceptional customer service to patients and families. You will be the first point of contact, greeting patients, answering phones, and assisting with registration and check-in, ensuring accuracy and confidentiality.

Responsibilities include promoting patient portals and telehealth, obtaining financial and demographic information, and maintaining an organized, welcoming front office that