Patient-First Front Office Assistant — Medical Practice

OSF HealthCare; Alton (IL); On-site; USD 24,000 - 27,000; Part time

Job summary

OSF HealthCare is seeking a Front Office Assistant to provide exceptional customer service to patients and families in a welcoming office setting. You will handle scheduling, registrations, co-pays, and communication with insurance companies to determine benefits and prior authorizations.

The role emphasizes patient-first interactions, efficient clerical tasks, and teamwork with providers and staff in a medical practice front office. This is an hourly position based in Illinois.

Qualifications

• High School or GED is required.
• Customer service experience is required.
• Typing, filing, and telephone skills are required.
• Basic Microsoft Office proficiency is required.
• Excellent customer service skills are essential.

Responsibilities

• Greet and assist patients, families, and support persons in person or over the phone.
• Schedule appointments and procedures; manage registrations and co-pays.
• Communicate with patients and insurance companies about benefits and authorizations.

Skills

Customer service

Typing

Telephone skills

Microsoft Office

Education

High School or GED

Job description

OSF HealthCare is seeking a Front Office Assistant to provide exceptional customer service to patients and families in a welcoming office setting. You will handle scheduling, registrations, co-pays, and communication with insurance companies to determine benefits and prior authorizations.

The role emphasizes patient-first interactions, efficient clerical tasks, and teamwork with providers and staff in a medical practice front office. This is an hourly position based in Illinois.