Front Office Assistant

Ironton And Lawrence County Area Community Action Organization; Ironton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Ironton-Lawrence County Community Action Organization is seeking a Front Office Assistant to deliver exceptional customer service to patients and families. You will be the first point of contact, greeting patients, answering phones, and assisting with registration and check-in, ensuring accuracy and confidentiality.

Responsibilities include promoting patient portals and telehealth, obtaining financial and demographic information, and maintaining an organized, welcoming front office that

Qualifications

• High School Diploma or equivalent required.
• One year of experience in a medical office or similar customer service role.
• Knowledge of medical terminology and insurance processes is a plus.

Responsibilities

• Greet patients and families and answer phones at the front desk.
• Assist with registration and check-in while verifying information.
• Promote patient portals and telehealth services and collect financial/demographic data.

Skills

Customer service

Phone etiquette

Front office operations

Medical terminology

Education

High School Diploma or equivalent

Job description

Do not just touch people's lives; help them change their lives.

Working with the Ironton-Lawrence County Community Action Organization Team is more than just a job; it is a mission. The ILCAO is a role model community agency that positively impacts people's lives. If helping people in our community overcome significant obstacles, like losing their jobs or changing careers, finding excellent housing and award-winning healthcare, or even assisting children in getting the foundations of an outstanding education, sounds exciting, then we want to meet you.

Our mission is to measurably improve the well-being of our community by providing opportunities for those in need. The ILCAO has over a dozen departments that provide services ranging from education and health care to large-scale economic development projects. Our departments provide services that touch every aspect of life, and our employees are mission-driven agents of change in Lawrence County. We believe we can each experience the positive change we want to see in our area.

Job Overview

The Front Office Assistant is responsible for delivering exceptional customer service to patients and their families. This position serves as the first point of contact, greeting patients, answering phones, and assisting with the registration and check-in process. The Front Office Assistant obtains and verifies financial and demographic information, promotes the use of patient portals and telehealth services, and ensures all documentation is accurate and complete. With a focus on confidentiality, professionalism, and efficiency, this role helps create a welcoming and organized front office environment that supports smooth daily operations.

Qualifications

• Education
• High School Diploma or equivalent required.
• Experience
• One year of experience in a medical office or similar customer service role; knowledge of medical terminology and insurance processes is a plus.

It is a wonderful place to work!

At ILCAO, we consider our team members more than just employees; they are a highly valued part of our organization. We offer competitive pay and an extensive list of benefits to show our appreciation and the value we place on our team members. Here are a few:

• Medical Insurance
• Company paid single Dental and Vision coverage