Patient Access Concierge

Intuitive Health; Georgetown (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Intuitive Health is seeking a Patient Access / Front Office Associate to greet patients and visitors, register them, and manage appointments with accuracy and courtesy.

You will verify insurance, collect payments, support clinical staff, and maintain HIPAA-compliant records while delivering a welcoming, efficient patient experience. This role requires strong customer service and basic computer skills in a fast-paced healthcare setting.

Qualifications

• Experience in customer service and strong communication skills.
• Ability to multitask and prioritize in a fast-paced healthcare setting.
• Basic computer proficiency and ability to learn new systems.

Responsibilities

• Greet patients and visitors in a courteous, professional manner.
• Register new patients and update demographic, insurance, and billing information.
• Verify insurance eligibility and collect copays and payments.
• Facilitate patient flow by notifying staff of arrivals and delays.
• Answer phones and route calls as needed.
• Maintain waiting areas and front desk in a clean, organized condition.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Attend required trainings and adhere to policies.

Skills

Customer service

Communication

Multitasking

Basic computer literacy

HIPAA compliance knowledge

Education

High school diploma or GED

Tools

EMR/EHR software

Microsoft Office

Job description

Intuitive Health is seeking a Patient Access / Front Office Associate to greet patients and visitors, register them, and manage appointments with accuracy and courtesy.

You will verify insurance, collect payments, support clinical staff, and maintain HIPAA-compliant records while delivering a welcoming, efficient patient experience. This role requires strong customer service and basic computer skills in a fast-paced healthcare setting.