Patient Registration Assistant

KDMC Ashland Hospital Corporation; Ironton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

UK King\'s Daughters Urgent Care in Ironton, Ohio, is seeking a detail-oriented administrator to collect and enter patient demographic and insurance information, greet and assist customers, and schedule appointments. This role supports admissions, ensures privacy compliance, and maintains accurate records across the office.

The ideal candidate has a high school diploma and up to 2 years of healthcare experience, with strong clerical skills and a professional, courteous demeanor.

Qualifications

• High school diploma or equivalent required.
• 0-2 years of experience in a healthcare, clinical setting, or related field.

Responsibilities

• Registers patients with accurate demographic and insurance data.
• Verifies health insurance and completes pre-certification when needed.
• Collects co-pays and balances cash daily; ensures proper deposits.
• Answers phones, schedules appointments, and handles referrals.
• Maintains confidentiality of medical records and processes requests.
• Greets patients and directs them to appropriate areas.
• Coordinates admissions, procedures, and bed assignments with departments.
• Supports department with staff orientation and task delegation.
• Maintains data entry accuracy and audits queues.

Education

High school diploma or equivalent

Job description

At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community.

Job Summary

Responsible for collecting and entering patient demographic and insurance information. Greets and assists customers promptly and professionally. Schedules appointments and completes accurate patient registration. Coordinates admission activities and ensures exceptional service quality. Supports office operations through clerical and administrative duties, ensuring compliance with privacy and organizational protocols.

Essential Functions

• Registers patients according to established workflows and ensures accurate entry of demographic and insurance information for medical records and billing.
• Verifies health insurance and completes pre-certification when necessary.
• Collects co-pays, deductibles, and out-of-pocket payments, manages daily cash activities, and ensures proper balancing, verification, and deposit.
• Answers phones, schedules appointments, completes patient referrals, and processes documentation in a timely and courteous manner.
• Manages office correspondence, medical record documentation, and processes information and medical records requests while maintaining confidentiality.
• Greets and assists patients, visitors, and staff, providing accurate information and directing them to appropriate destinations.
• Coordinates and schedules admissions, procedures, and bed assignments, collaborating with physicians and other departments.
• Assists with the orientation and development of employees, reviews and delegates daily tasks, and provides oversight of departmental processes.
• Monitors, audits, and works work queues, analyzes workflows, and ensures timely and accurate data entry.
• Performs other duties as assigned.

Education Requirement

High school diploma or equivalent experience.

Experience Requirement

0-2 years of experience in a healthcare, clinical setting, or a relevant area. An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

N/A

Working Conditions

• A. Lifting, pushing, and/or pulling objects up to 50lbs: 2.
• B. Lifting, pushing, and/or pulling objects over 50lbs: 1.
• C. Standing or walking with objects up to 10lbs: 3.
• D. Standing or walking with objects up to 25lbs: 2.
• E. Sitting at computer workstation for extended periods: 3.
• F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 2.
• G. Repetitive motion: 3.
• H. Working at heights above 4 feet: 1.
• I. Working in confined spaces: 1.
• J. Risk of injuries from use of equipment on the job: 2.
• K. Job-related travel: 1.
• L. Loud noises: 1.
• M. Temperature extremes: 1.
• N. Hazardous chemicals and fumes including waste: 2.
• O. Radiation: 1.
• P. Burns: 1.
• Q. Cuts/Punctures: 2.
• R. Bloodborne/airborne pathogens: 2.
• S. Recombinant DNA or viral vectors: N/A.
• T. Combative/violent people: 2.
• U. Animal handling (including carcasses): 1.
• V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A.

Physical Demands

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects up to 25 pounds; and occasional lifting, pushing, and/or pulling objects weighing up to 50 pounds. Also involves some exposure to risk of back injury from moving, lifting, or positioning patients, equipment, or materials.

Additional Job Descriptions

N/A

Department

Urgent Care - Ironton

Shift

Flex (United States of America)

Time Type

Full time

Address

912 Park Avenue City, State: Ironton, Ohio

Company Culture

Our growth is creating opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.