Patient Experience Front Desk Specialist

Trinity Health; Brighton (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Team-oriented workplace

Meaningful patient care

Job summary

Trinity Health IHA Medical Group is seeking a friendly, patient-focused Medical Receptionist to be the first point of contact for patients. You will help create a positive experience while supporting efficient office operations and quality patient care.

The role requires strong communication, cash handling, and appointment coordination duties within a day-shift, full-time schedule. Training will cover MyChart support and billing processes.

Qualifications

• High school diploma or GED required; coursework in medical billing preferred.
• 1–2 years office, medical, or customer service experience preferred.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Check in patients and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages.
• Collect payments and support accurate billing processes.
• Assist with patient communications and MyChart support.
• Maintain patient records and support daily office operations.
• Collaborate with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service experience

Excellent communication

Professionalism

Education

High School Diploma or GED

Tools

MyChart

Job description

Trinity Health IHA Medical Group is seeking a friendly, patient-focused Medical Receptionist to be the first point of contact for patients. You will help create a positive experience while supporting efficient office operations and quality patient care.

The role requires strong communication, cash handling, and appointment coordination duties within a day-shift, full-time schedule. Training will cover MyChart support and billing processes.