Patient Experience Front Desk Specialist (Medical Office)

VALLEY ENT, P.C.; Scottsdale (AZ); On-site; USD 36,000 - 46,000; Full time

Job summary

Valley ENT in Scottsdale, AZ seeks a Front Office Specialist to greet patients, handle check-in/check-out, and provide a welcoming, efficient front desk experience. You will answer calls, schedule and confirm appointments, verify patient information, collect copays, assist with insurance tasks, and coordinate with clinicians to ensure smooth patient flow while upholding privacy standards.

This on-site role requires strong communication, multitasking, and familiarity with medical terminology in a

Qualifications

• Customer service and front desk duties for patient-facing roles.
• Phone etiquette and clear communication with patients and staff.
• Appointment scheduling and basic calendar software skills.
• Experience in a medical office or healthcare setting beneficial.
• Ability to multitask in a fast-paced environment.
• Familiarity with medical terminology, insurance verification, and HIPAA is a plus.
• High school diploma or equivalent; further training preferred.

Responsibilities

• Greet patients and manage check-in/check-out.
• Answer and direct phone calls; schedule appointments.
• Verify patient information and collect copays.
• Assist with insurance and registration paperwork.
• Coordinate patient flow with clinical staff.
• Maintain records in practice management systems.
• Uphold privacy and confidentiality.

Skills

Customer Service

Receptionist Duties

Phone Etiquette

Appointment Scheduling

Basic Computer Proficiency

HIPAA guidelines

Medical Terminology

Education

High School Diploma

Job description

Valley ENT in Scottsdale, AZ seeks a Front Office Specialist to greet patients, handle check-in/check-out, and provide a welcoming, efficient front desk experience. You will answer calls, schedule and confirm appointments, verify patient information, collect copays, assist with insurance tasks, and coordinate with clinicians to ensure smooth patient flow while upholding privacy standards.

This on-site role requires strong communication, multitasking, and familiarity with medical terminology in a