Patient Experience Front Desk Specialist

EyeCare Associates; Tempe (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

401k matching

Paid time off

Paid holidays

Maternity leave

Competitive base pay

Employee discounts

Job summary

EyeCare Partners is seeking a Front Office Specialist in Tempe, AZ to be the first point of contact and manage essential administrative duties for smooth patient check-in/out. The role emphasizes client-facing service, accuracy in processing payments, and HIPAA-compliant operations.

The position requires handling phone inquiries, coordinating with office staff, and maintaining a welcoming environment for patients.

Qualifications

• Previous medical office experience preferred; optometry/ophthalmology experience strongly preferred.
• Minimum 1 year in a role interacting with customers/patients.

Responsibilities

• Greet patients promptly and provide a world-class Total Patient Experience.
• Answer phones and ensure courteous service at all times.
• Check in/out patients and collect payments per procedures.
• Manage patient flow and communicate to maximize efficiency and service.

Skills

Customer service

Phone etiquette

Office coordination

Team communication

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking a Front Office Specialist in Tempe, AZ to be the first point of contact and manage essential administrative duties for smooth patient check-in/out. The role emphasizes client-facing service, accuracy in processing payments, and HIPAA-compliant operations.

The position requires handling phone inquiries, coordinating with office staff, and maintaining a welcoming environment for patients.