Patient Experience Front Desk Specialist | Growth Path

Select Medical; Henderson (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

PTO

Medical insurance

Dental insurance

Vision insurance

401K matching

Employee discounts

Career growth

Job summary

Dignity Health - Outpatient Center in Henderson, NV seeks a Patient Service Specialist to join a busy front desk. This full-time role entails greeting patients, scheduling, verifying insurance, and supporting daily clinic operations.

You will handle check-ins, collect co-pays, coordinate referrals, balance cash, and collaborate with care teams to deliver a smooth patient experience. Some Saturdays may be required; schedule is Monday–Friday, 8am–5pm.

Qualifications

• HS diploma or GED required.
• Customer service experience preferred.
• Knowledge of insurance verification preferred.
• Healthcare office administration experience preferred.

Responsibilities

• Greets patients with exceptional customer service to create a positive patient experience.
• Answers phone.
• Utilize medical office software to schedule new and follow-up appointments for patients.
• Insurance verifications, referrals and pre-authorizations.
• Schedules patients appointments and checks them in at arrival.
• Collection of co-pays.
• Daily cash balancing and weekly banking deposits.
• Patient intake and data entry to ensure proper billing.
• Complete daily billing reports and work with central billing office (CBO).
• Communication and teamwork with clinic staff as well as all supporting departments to create an enjoyable, seamless experience.
• Other duties as assigned.

Skills

Customer service

Communication

Data entry

Insurance verification

Education

HS diploma or GED

Tools

Medical office software

Job description

Dignity Health - Outpatient Center in Henderson, NV seeks a Patient Service Specialist to join a busy front desk. This full-time role entails greeting patients, scheduling, verifying insurance, and supporting daily clinic operations.

You will handle check-ins, collect co-pays, coordinate referrals, balance cash, and collaborate with care teams to deliver a smooth patient experience. Some Saturdays may be required; schedule is Monday–Friday, 8am–5pm.