Patient Service Specialist

Select Medical; Henderson (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Employee Discount

Growth Opportunities

Job summary

Dignity Health - Outpatient Center is seeking a Patient Service Specialist / Front Desk Receptionist in Henderson, NV. The role focuses on greeting patients, handling calls, scheduling, insurance verifications, and co-pay collection to ensure a smooth patient experience.

The position requires a HS diploma or GED and emphasizes customer service and healthcare office administration. The team prioritizes accuracy, teamwork, and compliant billing processes within a busy outpatient setting.

Qualifications

• HS diploma or GED is required.
• Customer service experience required.
• Knowledge of insurance verification preferred.
• Healthcare office administration experience preferred.

Responsibilities

• Greets patients with exceptional customer service to create a positive patient experience
• Answers phone
• Utilize medical office software to schedule new and follow-up appointments for patients
• Insurance verifications, referrals and pre-authorizations
• Schedules patients appointments and checks them in at arrival
• Collection of co-pays
• Daily cash balancing and weekly banking deposits
• Patient intake and data entry to ensure proper billing
• Complete daily billing reports and work with central billing office (CBO)
• Communication and teamwork with clinic staff as well as all supporting departments to create an enjoyable, seamless experience
• Other duties as assigned

Skills

Customer service

Insurance verification

Healthcare administration

Education

HS diploma or GED

Job description

Dignity Health - Outpatient Center

Patient Service Specialist

Front Desk Receptionist Position

Status: Full-Time (40 Hours) Monday - Friday 8am-5pm

Location: 1505 Wigwam Pkwy #340, Henderson, NV 89074

Job Benefits include:

• Competitive salary
• PTO
• Medical, Dental, Vision Insurance
• 401(K) Matching
• Employee Discount
• Growth Opportunities on our Career Ladder

Schedule: Monday-Friday (Some Saturdays Required)

Responsibilities

• Greets patients with exceptional customer service to create a positive patient experience
• Answers phone
• Utilize medical office software to schedule new and follow-up appointments for patients
• Insurance verifications, referrals and pre-authorizations
• Schedules patients appointments and checks them in at arrival
• Collection of co-pays
• Daily cash balancing and weekly banking deposits
• Patient intake and data entry to ensure proper billing
• Complete daily billing reports and work with central billing office (CBO)
• Communication and teamwork with clinic staff as well as all supporting departments to create an enjoyable, seamless experience
• Other duties as assigned

Qualifications

Minimum Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience required
• Knowledge of insurance verification preferred
• Healthcare, Medical, Dental office administration preferred

Physical Requirements:

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
• Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.