Patient Services Navigator - Front Desk & Scheduling

Select Medical; Henderson (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Employee Discount

Growth Opportunities

Job summary

Dignity Health - Outpatient Center is seeking a Patient Service Specialist / Front Desk Receptionist in Henderson, NV. The role focuses on greeting patients, handling calls, scheduling, insurance verifications, and co-pay collection to ensure a smooth patient experience.

The position requires a HS diploma or GED and emphasizes customer service and healthcare office administration. The team prioritizes accuracy, teamwork, and compliant billing processes within a busy outpatient setting.

Qualifications

• HS diploma or GED is required.
• Customer service experience required.
• Knowledge of insurance verification preferred.
• Healthcare office administration experience preferred.

Responsibilities

• Greets patients with exceptional customer service to create a positive patient experience
• Answers phone
• Utilize medical office software to schedule new and follow-up appointments for patients
• Insurance verifications, referrals and pre-authorizations
• Schedules patients appointments and checks them in at arrival
• Collection of co-pays
• Daily cash balancing and weekly banking deposits
• Patient intake and data entry to ensure proper billing
• Complete daily billing reports and work with central billing office (CBO)
• Communication and teamwork with clinic staff as well as all supporting departments to create an enjoyable, seamless experience
• Other duties as assigned

Skills

Customer service

Insurance verification

Healthcare administration

Education

HS diploma or GED

Job description

Dignity Health - Outpatient Center is seeking a Patient Service Specialist / Front Desk Receptionist in Henderson, NV. The role focuses on greeting patients, handling calls, scheduling, insurance verifications, and co-pay collection to ensure a smooth patient experience.

The position requires a HS diploma or GED and emphasizes customer service and healthcare office administration. The team prioritizes accuracy, teamwork, and compliant billing processes within a busy outpatient setting.