Medical Front Office Specialist – Patient Experience

Nevada Health Centers; Henderson (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Medical plan and vision/dental plans

403(b) retirement plan with employer匹配

Generous time-off and paid holidays

Life/AD&D and long-term disability

Job summary

Nevada Health Centers is hiring a Front Office Representative for Henderson Family Health Center. This role supports the front desk, greets patients, handles reminders, answers calls, and processes registrations in a busy clinic setting.

The position requires a high school diploma and preferred experience in a medical front office. Duties include managing patient payments, verifying insurance, and using EMR/EPM to support clinical operations. This on-site role offers comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• Experience in a medical/dental front office preferred (1 year).
• Ability to read, write, and calculate figures; knowledge of medical office procedures.

Responsibilities

• Greet clients and patients.
• Complete patient reminders for appointment times.
• Answer phones and take messages.
• Explain policies and procedures to patients.
• Process registration forms and verify information for accuracy.
• Obtain IDs, insurance cards, and sliding fee documentation when applicable.
• Verify insurance eligibility and patient walk-in processes.
• Enter registration data into EMR/EPM systems and obtain consent when needed.
• File registration documents in medical records.
• Manage superbill process and payments.
• Discuss account balances and collect payments as appropriate.
• Refer patients to eligibility/financial workers when needed.
• Balance cash on hand and reconcile deposits daily.
• Provide general filing and ensure policy compliance.
• Maintain competency with EMR/EPM systems.

Skills

Customer service

Data entry

Phone handling

Medical terminology

Communication skills

Education

High School Diploma or GED

Tools

EMR/EPM systems

Office databases

Job description

Nevada Health Centers is hiring a Front Office Representative for Henderson Family Health Center. This role supports the front desk, greets patients, handles reminders, answers calls, and processes registrations in a busy clinic setting.

The position requires a high school diploma and preferred experience in a medical front office. Duties include managing patient payments, verifying insurance, and using EMR/EPM to support clinical operations. This on-site role offers comprehensive benefits.