Patient Experience Front Desk Specialist

QualDerm Partners; Zanesville (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Coverage

Generous 401(k)

PTO & Holidays

Company-Paid Life Insurance

Disability Protection

Wellness Plans

EAP

Exclusive Employee Discounts

Referral Bonus Program

Job summary

QualDerm Partners, the largest multi-state dermatology network, is seeking a Front Office Receptionist to join our Ohio clinics. This role handles patient registration, verifies insurance coverage using our medical systems, and delivers exceptional customer service to physicians, patients, and families.

You will greet patients, manage EMR entries, schedule appointments, and assist with no-shows and payments while maintaining confidentiality and a welcoming front desk environment.

Qualifications

• 1 year customer service experience in health care office preferred.
• High School Diploma required; Associates Degree preferred.

Responsibilities

• Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries
• Notes patient arrival in Practice Management System (EMR)
• Identifies patients by date of birth and name in computer system and creates new account if patient is not in the system
• Prepares necessary patient paperwork prior to patient's appointment
• Calls "No Show" appointments to reschedule, makes appropriate notations in Practice Management System and sends letters to patients when necessary
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions
• Helps in emergency situations by quickly responding to patients in distress by using good reasoning and judgment
• Reviews Practice Management System (EMR) for information that needs to be updated. Works with patients to obtain updated information and accurately enters information in Practice Management System (EMR)
• Identifies payer sources, verifies insurance eligibility, financial status and assigns correct payor type. Verifies if prior authorization from insurance is required; notifies Billing Department, if required
• Responsible for keeping the reception area clean and organized
• Obtains revenue by recording and updating financial information, recording and collecting patient copays and/or balances at check in/out
• Protects patients' rights by maintaining confidentiality of personal and financial information
• Maintains operations by following policies and procedures, and reports changes as needed
• Contributes to team effort by accomplishing related results, as needed
• Routinely demonstrates superior customer service skills
• Answers the telephone in a timely and polite manner
• Communicates with patients, visitors, providers, and team members in a courteous, professional, cooperative and mature manner
• May participate in supporting the clinic's social media presence, including gathering content, sharing clinic-approved updates, and assisting with community engagement efforts as directed

Skills

Customer service

Phone etiquette

EMR proficiency

Education

High school diploma

Associates degree preferred

Tools

EMR/Practice Management System

Job description

QualDerm Partners, the largest multi-state dermatology network, is seeking a Front Office Receptionist to join our Ohio clinics. This role handles patient registration, verifies insurance coverage using our medical systems, and delivers exceptional customer service to physicians, patients, and families.

You will greet patients, manage EMR entries, schedule appointments, and assist with no-shows and payments while maintaining confidentiality and a welcoming front desk environment.