Patient Experience Front Desk Specialist

Florence; Shrewsbury (NJ); On-site; USD 22,000 - 30,000; Full time

Job summary

Florence in Shrewsbury, NJ is seeking an experienced Front Office Receptionist to deliver an exceptional patient experience in a fast-paced, onsite medical setting. The role requires strong organization, tech comfort, and a professional, friendly demeanor for interactions with patients and colleagues.

You will be the first point of contact, handling scheduling, check-in/out, insurance verification, and basic billing coordination while supporting a collaborative healthcare team.

Qualifications

• Previous front office or medical receptionist experience is required.
• Experience in a medical practice or patient-facing environment.
• Strong scheduling, insurance verification, and front-office workflow knowledge.

Responsibilities

• Greet patients, check in/out, and manage scheduling and appointments.
• Verify patient demographics and insurance information.
• Collect copays and assist with basic billing tasks.
• Maintain accurate electronic health records and documentation.
• Coordinate referrals and follow-up appointments.
• Communicate clearly with patients, providers, and staff.

Skills

Front office experience

Medical receptionist experience

Patient-facing

Communication skills

Organizational skills

Tech-savvy

Team-oriented

Tools

EHR systems

Practice management software

Job description

Florence in Shrewsbury, NJ is seeking an experienced Front Office Receptionist to deliver an exceptional patient experience in a fast-paced, onsite medical setting. The role requires strong organization, tech comfort, and a professional, friendly demeanor for interactions with patients and colleagues.

You will be the first point of contact, handling scheduling, check-in/out, insurance verification, and basic billing coordination while supporting a collaborative healthcare team.